Customer Success Manager

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

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Visualfabriq - Revolutionizing Revenue Forecasting and Optimization

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

💰 Private Equity Round on 2021-07

Artificial Intelligence • B2B

Visualfabriq is a software company that revolutionizes revenue forecasting and optimization for the consumer-packaged goods (CPG) industry. It empowers commercial teams by providing a SaaS solution that enhances decision-making through advanced analytics, artificial intelligence, and data integration. By offering insights into profit and loss (P&L) from both a volume and value perspective, Visualfabriq helps organizations optimize their trade promotions, manage trade spending, and improve overall efficiency in business planning and strategic revenue management.

📋 Description

• Serve as the trusted commercial partner for a portfolio of CPG customers • Report to the Head of Customer Success within the Sales & Marketing team • Act as the primary commercial point of contact from contract signature through implementation and business as usual • Build trusted relationships with customers at global and local levels • Own commercial plans covering renewals, upsell, cross-sell, training and advisory services to drive ARR growth • Keep customers informed about product developments and involve them in testing new functionality • Govern customers through well-run meetings and establish measurable success objectives • Report on usage and service metrics • Manage customer requests and escalations across Visualfabriq and its partners • Prioritize requests and manage expectations • Guide customers in adopting AI agents such as Assistant Mike • Critically review AI-generated output before it reaches customers • Collaborate with customers’ Super Users, Product, Solution Advisory, Customer Support and partners

🎯 Requirements

• Bachelor’s degree and FMCG or Revenue Growth Management (RGM) experience • Minimum of 3 years of relevant experience in customer success, account management, or a similar customer-facing role • Preferably experience within CPG or SaaS • Excellent English communication skills • Spanish and/or Portuguese is a plus • Strong organization, prioritization and commercial acumen • Interest in software and technology • Comfortable working in a fast-paced environment • Comfortable working with AI tools and critically reviewing AI-generated output • Experience with TPM / TPO, business consultancy or Customer Success in SaaS is a plus • Resume submitted in English • Cover letter required • Must be based in the United States, with city/state and time zone provided in the application

🏖️ Benefits

• Competitive salary • Paid vacation days • Paid personal/sick days • Paid company-observed US holidays • 401(k) retirement plan through a benefits portal • Medical and health benefits • Company laptop • Mobile phone contribution • Home-office equipment when needed • Equal opportunity and inclusive work environment

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