Associate Client Success Manager

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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MSI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

📦 Logistics

🔧 Hardware

Manufacturing • Logistics • Hardware

MSI is a global technology company that designs and manufactures high-performance computer hardware and systems for gaming, professional, and industrial markets. It produces gaming laptops, GPUs (e. g. , GeForce RTX series), motherboards, peripherals and consumer software, and also offers AIoT and industrial solutions such as embedded boards and systems, servers and networking, autonomous mobile robots, rugged tablets, vehicle infotainment and telematics, and EV charging products. MSI provides ODM and professional design/manufacturing services, product support and customer programs for both consumer and commercial customers.

📋 Description

• Support a Client Success Manager in managing a portfolio of PMC clients, helping drive satisfaction, retention, and program growth across MSI's product suite • Serve as the day-to-day point of contact for client questions, requests, and follow-ups, with a focus on fast, accurate responses • Prepare for and participate in client check-ins and business reviews, including building reports on adoption, compliance, and program performance • Monitor client dashboards and tracking data to flag adoption gaps, compliance issues, and early signs of churn, and escalate to the Client Success Manager • Support new client implementations and the post-implementation transition, helping clients become comfortable with the program and self-sufficient over time • Log client requests, feedback, and issues in internal systems, and work with support resources to track resolution and close the loop with the client • Educate clients on available tools, compliance resources, reporting capabilities, and new product releases • Help identify cross-sell and upsell opportunities and pass them to the Client Success Manager and Distribution teams • Build working knowledge of MSI's full product suite, PMS integration workflows, and the broader multifamily insurance landscape • Surface recurring client trends and needs to the Client Success Manager and leadership

🎯 Requirements

• BA/BS or equivalent experience, with 0-2 years of customer success, account management, or other client-facing experience (internships count) • Strong organizational skills with the ability to manage multiple tasks and client requests at once • Composure and patience when working through client issues, including high-pressure situations • Ability to work independently on defined tasks and the judgment to know when to ask for help • Comfort with data, spreadsheets, and reporting tools • Excellent verbal and written communication skills • Ability to travel up to 10% of the time • Preferred: Internship or entry-level experience in property management, multifamily operations, insurance, or a related field • Preferred: Exposure to PMS platforms such as Entrata, AppFolio, Yardi, or RealPage • Preferred: Experience in a customer-facing role within InsurTech, SaaS, or MGA environments • Preferred: Basic understanding of renters insurance, liability programs, or compliance tracking in the multifamily space • Active or willingness to obtain a state property and casualty insurance license, if required

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