Client Success Leader

Job not on LinkedIn

🔥 18 minutes ago

🇺🇸 United States – Remote

💵 $151k - $270k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Lead transformation of customer engagement across Enterprise Informatics • Create a proactive, outcome-driven approach to strengthen customer trust, accelerate value realization, and advance platform adoption • Lead customer discovery, clinical and operational needs assessment, solution design, and executive-level solution storytelling • Support Radiology Informatics, Cardiology Informatics, Digital Pathology, and Advanced Visualization • Interlock pre-sales discovery with post-go-live client success • Establish customer outcomes, success measures, adoption expectations, and technically credible commitments before contract signature • Measure value realization throughout the customer lifecycle • Design and lead the customer engagement model to activate, accelerate, and mature portfolio adoption and workflow optimization • Create seamless collaboration among Sales, Product, Research and Development, Marketing, and Services & Delivery • Establish effective handoffs, clarify accountability, identify risks and adoption gaps, and translate customer insights into product, delivery, and go-to-market priorities • Design and scale pre-sales and client success capabilities across North America • Create repeatable practices for discovery, solution validation, executive value reviews, customer-health governance, account planning, talent development, and continuous learning

🎯 Requirements

• 15+ years of progressive leadership experience in enterprise healthcare informatics • Experience working with integrated delivery networks across North America • Experience with complex customer organizations, solution design, product management, or related disciplines • Strong understanding of clinical workflows and complex enterprise imaging or healthcare technology ecosystems • Ability to translate customer objectives into credible solution strategies and measurable outcomes • Experience leading customer-facing teams and influencing cross-functional organizations without direct authority over all delivery teams • Executive communication • Consultative selling • Value measurement • Strategic account planning • Change leadership • Building trusted relationships with senior customer stakeholders • Ability to balance commercial strategy with clinical, technical, and operational customer outcomes • Ability to build proactive customer engagement models, develop talent, lead organizational change, and create a customer-centered culture • Must successfully perform minimum physical, cognitive, and environmental job requirements with or without accommodation • US work authorization required • Must reside in the United States • Candidates requiring current or future visa sponsorship will not be considered

🏖️ Benefits

• Generous PTO • 401k with up to 7% match • HSA with company contribution • Stock purchase plan • Education reimbursement • Annual incentive bonus may be offered • Sales commission may be offered • Long-term incentives may be offered

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