Enterprise Customer Success Manager – Public Sector Defense

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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TomTom

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

💼 Consulting

📦 Logistics

✈️ Travel

💰 Post-IPO Equity on 2009-06

Consulting • Logistics • Travel

TomTom is a technology company specializing in GPS navigation and mapping solutions. They provide products such as sat navs, live traffic updates, and routing solutions tailored for businesses, developers, and drivers. TomTom also offers APIs and SDKs to support automotive, fleet management, public sector initiatives, and solutions for autonomous driving, making navigation smarter and more efficient for all users.

📋 Description

• Define excellent enterprise customer success and strengthen collaboration across teams and regions • Build durable partnerships that expand use of TomTom location technology • Lead one or more strategic enterprise relationships across business units, use cases and regions • Own customer success, retention and long-term revenue growth jointly with the account manager • Connect customer business and technical leaders with TomTom product, engineering, delivery, support and Partner Commercial Growth teams • Create a unified success plan across pre-sales, onboarding, adoption, operations and expansion • Build account and success plans, identify business outcomes and use cases, map whitespace, and define revenue opportunities with the account manager • Present relevant product roadmaps, partner capabilities and new offerings; run executive and strategic business reviews • Turn customer insights into qualified opportunities with clear value, sponsorship and next steps • Understand customer business, organization, technology environment and constraints, translating insights into product and delivery actions • Shape solutions with product, engineering and delivery teams before commitments are made • Monitor adoption, usage, service performance and support trends; explain business impact and guide post-launch product or operating decisions • Identify changes in customer priorities, architecture, procurement or launch approach and create decisions, change requests or recovery plans • Grow revenue through adoption, value realization, retention, cross-sell and expansion • Build qualified growth pipeline from customer needs, usage insights, use cases and access to additional business units, products and regions • Partner with Partner Commercial Growth, account management and strategic partners on value propositions, opportunities and commercial growth • Build relationships from technical teams through executives and coordinate customer interactions

🎯 Requirements

• A strong technical and business foundation, gained through a relevant degree or equivalent experience • Practical familiarity with location technology, mapping, traffic, routing, geospatial platforms, APIs, cloud services or enterprise software • Knowledge of public sector and defense customer needs, including mission-critical operations, government procurement, security and compliance requirements, data sovereignty, interoperability, accessibility, long acquisition cycles and working across agencies, programs, integrators and partners • Seven years or more working with complex enterprise customers in customer success, program management, solution consulting, product management, pre-sales or a related role • Responsibility for a customer journey from discovery through operational use • Record of growing a strategic account, improving adoption or helping win an enterprise program as the customer and technical lead alongside Sales • Fluent English, with strong written, presentation and executive communication skills • Credibility with technical and business audiences, including architects, developers, program and product leaders, procurement and executives • Business acumen regarding operational, product and commercial value of location technology • Leadership without a reporting line, aligning account teams, product groups, delivery teams, support functions and partners • Strong judgment, autonomy and comfort with change • Willingness to travel as needed for customer meetings, workshops, executive reviews and internal planning

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