Head of Customer Success

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• No salary listed.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Field Materials

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏗️ Construction

🤖 Artificial Intelligence

☁️ SaaS

💰 $3.5M Seed Round on 2024-06

Construction • Artificial Intelligence • SaaS

Field Materials is a leading AI platform that automates procurement processes for materials and equipment in the construction industry. By streamlining quotes, purchase orders, and invoice processing, Field Materials helps contractors save time and reduce costs, significantly improving efficiency across various construction operations. With features like real-time synchronization with accounting software and automated validation, the platform aims to transform how construction professionals manage their procurement tasks.

📋 Description

• Lead, mentor, and coach a team of 6 CSMs • Review customer calls and emails and provide actionable performance feedback • Build and document processes for onboarding, QBRs, health monitoring, escalations, and renewals • Own, track, report, and improve team OKRs including onboarding speed, NPS, CSAT, renewal, and retention rates • Recruit and hire to grow the team to 10+ CSMs • Define hiring profiles, run interviews, and build an onboarding program for new hires • Design organizational structure supporting specialization by trade, ERP, customer segment, or other dimensions • Create career and promotion frameworks, including a team-lead path • Partner with Product, Sales, and Engineering to incorporate customer feedback into the roadmap and ensure smooth sale-to-go-live handoffs • Lead customer implementations and ongoing customer success • Set up ERP integrations, configure customer accounts, train customer staff, and help deploy AI automation agents in customer environments

🎯 Requirements

• 7+ years in Customer Success or Implementations, with B2B SaaS experience required • 3+ years leading and scaling a team of CSMs, including hiring, coaching, and performance management • Proven track record of improving NPS, CSAT, retention, and onboarding metrics • Hands-on experience with CS and CRM platforms (e.g., Vitally, Gainsight, HubSpot) • Bachelor’s degree at minimum • Experience with construction, ERP, accounting software, or AP automation is a strong plus

🏖️ Benefits

• Above-market base salary plus stock options • Full Medical, Dental, and Vision Health Benefits • 401K company plan with a 3% match • Annual personal development fund • Opportunities for rapid career advancement in a fast-growing startup • Unlimited untracked time off (PTO) • Fully remote work environment • Gym reimbursement • Swanky work laptop

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume