Director, Client Success

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $115k - $130k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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EMS Management & Consultants, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.

📋 Description

• Lead, coach, and develop a team of Client Success Executives • Establish and oversee standardized client success strategies, operating rhythms, and performance metrics • Ensure best-in-class execution of holistic revenue cycle management across assigned clients • Act as executive sponsor and primary escalation point for complex or high-risk client relationships • Develop and execute client-specific operational, financial, and growth plans • Drive value-creating insights and recommendations using analytics, operational performance data, and industry trends • Maintain executive-level client relationships • Lead quarterly business reviews and executive-level discussions • Identify, assess, and mitigate client and operational risk • Partner with Operations and Revenue Cycle leaders to meet quality, productivity, and financial targets • Hold accountability for client-level P&L performance, margin optimization, and budget execution • Collaborate with Sales, Marketing, Revenue Cycle, PMO, Analytics, and Executive Leadership • Support sales and renewal efforts with insight, strategy, and executive-level continuity • Monitor industry, regulatory, and market trends • Design and implement training, enablement, and development programs • Coach, mentor, and inspire team members while holding them accountable for outcomes • Lead by example through company mission, values, and compliance standards • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in Business Administration, Healthcare Management, Marketing, Sales, or a related field, or equivalent experience • 5+ years of progressive experience in Client Success, Account Management, or Healthcare Revenue Cycle Management (RCM) • Demonstrated success leading, developing, and coaching client-facing teams • Strong working knowledge of healthcare revenue cycle operations, compliance, and regulatory requirements • Proven ability to analyze complex data and translate insights into actionable strategies • Excellent executive-level communication, relationship management, and stakeholder-influence skills • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment • Proficiency with Microsoft Office and modern, web-based business applications • Proficiency in English is necessary for job-related communication • Applicants must be authorized to work in the United States now and in the future; no current or future visa sponsorship • Occasional travel to required company and client meetings • Preferred: Master’s degree in Business Administration, Healthcare Administration, or related field • Preferred: Experience in EMS billing, healthcare billing, or RCM service organizations • Preferred: Experience leading change management initiatives and scaling best practices • Preferred: Experience with CRM, analytics, and project management tools such as Salesforce, Smartsheet, and MS Project • Preferred: Strong financial acumen, including account-level profitability management and growth planning

🏖️ Benefits

• Discretionary bonus plan • Comprehensive benefit package • Retirement plan • Health coverage • Paid time off • Necessary equipment provided, including a computer, monitor, keyboard, mouse and headset • Reasonable accommodations for qualified individuals with disabilities • Quiet, private workspace support for approved hybrid/remote work • Reliable internet connection required for hybrid/remote work

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