Enterprise Customer Success Manager

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🏄 California – Remote

🏄 California – Remote

💵 $150k - $180k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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suki.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏭 Manufacturing

💼 Consulting

🏗️ Construction

Manufacturing • Consulting • Construction

suki is a reliable independent partner for European DIY and specialist trade across over 40 countries. Specializing in hardware, hand tools, and self-adhesive technology, suki develops customer-specific solutions for products, assortments, presentation, logistics, and services. Known as an expert in space optimization and problem-solving for their clients, suki offers the broadest product range in the industry with high-quality craftsmanship and excellent logistic services. Their commitment is to strengthen retailers with their modular brand portfolio including own brands like suki, fix-o-moll, and Magnodur, as well as integrated manufacturer and private labels. suki emphasizes quality, service, and logistical excellence to deliver precise solutions tailored to the trade market needs, always considering the end consumer. They operate an extensive distribution network across Europe, ensuring local presence through their GLOCAL approach.

📋 Description

• Drive successful implementation, deployment, and adoption of Suki with major health system clients • Develop and maintain relationships with key client stakeholders • Ensure Suki delivers against key success metrics • Manage strategic and tactical alignment and on-time delivery across functional areas • Identify and resolve risks and issues proactively • Develop creative solutions to meet client needs • Manage the overall onboarding process for designated clients • Conduct onboarding for enterprise end users • Present periodic performance reviews • Identify opportunities to expand usage and value in partnership with clients • Analyze customer metrics and create high-impact client presentations • Drive progress against quarterly and annual goals • Improve existing Customer Success processes and develop new approaches • Engage Marketing to increase user engagement • Provide structured customer insights to Product to inform innovation • Own and forecast renewal and expansion revenue metrics • Oversee renewals, upsells, cross-sells, and commercial strategy

🎯 Requirements

• 8+ years of enterprise customer-facing experience within healthcare SaaS • Exceptional communication, presentation, and conflict resolution skills • Ability to think critically, prioritize effectively, and communicate expediently • Strong project management skills • Strong business and financial acumen • Ability to manage commercial levers, pricing strategies, and complex negotiations • Experience managing large, multi-stakeholder programs; healthcare IT delivery preferred • Creative problem-solving skills • Strong understanding of medical documentation and clinical workflows • Proficient in Microsoft Office and Google Suite • Ability to work flexible hours based on client and provider schedules across US time zones • Willingness to travel extensively, up to 50% on average, across the US • Preferred: BS in Clinical Informatics, Engineering or similar; MBA/MHA • Prior consulting experience preferred

🏖️ Benefits

• Remote work arrangement • Opportunity to visit and/or work out of the Redwood City, California office • Company-wide retreat one week per year • Quarterly in-person working session at/near the office • Discretionary bonus • Equity package • Equal Opportunity Employer committed to inclusion and belonging

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