Senior Customer Success Manager

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 93 days.
• No salary listed.

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Singular

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

☁️ SaaS

📣 Marketing

Consulting • SaaS • Marketing

Singular is a company that focuses on privacy and the optimization of user data for marketing purposes. It uses cookies to enhance site functionality and for remarketing. Singular provides marketing analytics, cost aggregation, and integrates various marketing technologies to offer a unified platform for customer journey analysis. With its solutions, it helps companies obtain a complete view of ROI and optimize their advertising strategies. Singular is known for its strong capabilities in mobile attribution, cross-device attribution, and fraud prevention, making it an invaluable tool for businesses seeking accurate and actionable cross-platform analytics.

📋 Description

• Manage customer relationships for a portfolio of enterprise and strategic accounts • Coordinate internally with Solutions Engineering, Account Executives, R&D, Product, Support, marketing, and other teams • Drive product adoption and guide customers in maximizing the Singular platform • Ensure complex customers derive value, renew, and grow their relationship with Singular • Serve as the primary business contact and trusted consultant for clients • Understand client business needs and establish tangible, long-term goals • Develop and deliver customer success roadmaps • Promote customer satisfaction and advocacy • Advise executive and senior leadership across Marketing, Engineering, Product, Business Analytics, and Finance • Partner with Sales on renewals and account expansion • Align marketing executives on goals and execute roadmaps toward desired outcomes • Identify account risks and develop coordinated save plans • Analyze portfolio risks and opportunities and prioritize for maximum impact • Communicate performance opportunities and technical overviews across internal teams • Become an expert on the Singular platform and integrations and follow industry trends in data and analytics

🎯 Requirements

• Ideally 5+ years of experience in Management Consulting or Customer Success • Experience working with complex technologies and multiple stakeholders across different divisions • Strong leadership skills, executive presence, and communication skills • Ability to understand data sets and leverage data to drive customer outcomes and adoption • Proven track record in a consulting role and customer-facing environment • Business acumen to assess client needs and drive outcomes • Industry experience in the performance marketing ecosystem is advantageous but not mandatory • Extensive experience understanding, conceptualizing, and communicating technical concepts • Working knowledge of marketing databases and APIs is preferred • Ability to provide useful insights from large data sets • Strong presentation skills and expertise leading meetings • Excellent collaboration skills across multiple teams

🏖️ Benefits

• Equal opportunity employer committed to hiring top talent regardless of protected characteristics

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