Senior Client Success Manager

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Travel Nurse Across America

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

🏥 Healthcare

📦 Logistics

🎯 Recruiter

Healthcare • Logistics • Recruitment

Travel Nurse Across America is a travel healthcare staffing agency that places registered nurses and allied health professionals in short-term assignments across the United States. The company provides end-to-end support for travelers, including dedicated recruiters, housing assistance, licensure fee coverage, weekly pay, 401(k) with matching, paid sick leave, mental wellness and EAP resources, and continuing education. TNAA also offers a traveler app, referral bonuses, and clinical/quality leadership to help clinicians succeed on assignments while serving healthcare facilities nationwide.

📋 Description

• Build and foster relationships with hiring authorities within clients • Understand client culture and business processes to exceed expectations and deliver superior service • Meet staffing demands, contract SLAs, and KPIs • Serve as liaison between clients and manage day-to-day client operations • Develop existing clients by generating new business and educating clients on service offerings • Monitor and manage team KPIs for MSP delivery • Lead assigned team members and manage work processes • Establish performance standards, objectives, priorities, and accountabilities • Conduct annual performance appraisals and supervise according to organizational policies • Manage a minimum of 450 TOA with supervision of Client Success Managers and Associates • Cultivate relationships with clients, vendor partners, and internal team members • Develop knowledge of VMS technology for management and client configurations, staffing processes, candidate onboarding, and customer leadership • Drive efficiencies and expedite placement activities • Expand service lines including clinical interviewing, CAP, Stogo, International RNs, strike coverage, and Locums • Manage rates and pricing consultation; negotiate rates based on market conditions when necessary • Communicate with suppliers on open contracts, decline reasoning, and extensions • Manage requisitions and forecasting with clients to drive placements and service satisfaction • Build supplier relationships to improve fill ratios, time to fill, and placement quality • Manage remote-based client relationship team members, including hiring, training, assigning, coaching, development, and performance reviews • Create and distribute activity, performance, and customer satisfaction reports • Travel as needed to expand client relationships and team initiatives • Provide coverage for team members as needed • Uphold the organization’s Core Values • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • Demonstrated proficiency managing accounts (i.e., resolving escalations, managing requisitions, driving performance, KPIs, and service levels) in staffing, MSP, and/or healthcare (hospital acute care, preferred); typically acquired within three (3) years in a similar role • Knowledge of healthcare, medical terminology and/or healthcare services • Proven experience developing relationships with varying levels of leadership in complex accounts • Familiarity with vendor management systems (VMS) • Ability to adapt and cope with high stress and pressure in a fast-paced environment • Skill in building relationships and developing strong business partnerships • Excellent time management skills with a proven ability to meet deadlines • Excellent organizational skills and attention to detail • Strong analytical and problem-solving skills • Proven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet • Ability to travel up to 25% of the time as necessary for client or other business meetings • Will accept any suitable combination of education, training, and experience

🏖️ Benefits

• Variable bonus plan • Medical, Dental, Vision • Life, and Long-Term Disability • Short-Term Disability • Accident • Critical Illness • Legal Assistance • Identity Protection • Pet Coverage • Retirement Plan with Employer Match • Generous vacation plan • 8.5 paid holidays

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