Customer Success Manager

🔥 50 minutes ago

🇺🇸 United States – Remote

💵 $135k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Two Six Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔐 Security

🎖️ Defense

Security • Defense

Two Six Technologies is a company that specializes in creating advanced technologies to support defense, security, and safety missions. The company develops next-generation technologies and provides solutions in areas such as information operations, cyber defense, data analytics, and secure electronic systems. Two Six Technologies partners with organizations like the US Department of Defense and Homeland Security to bolster national and global security projects. Their products encompass innovations like ZeroTrust Architecture, CBRN Detection, and reverse engineering platforms that are crucial for mission-critical operations. Driven by innovation and impact, the company focuses on tackling global challenges through research and development and operational deployment of their technologies.

📋 Description

• Ensure customers achieve desired business outcomes, drive feature adoption, and develop long-term product advocates • Guide new customers through implementation and initial setup • Create customer success plans and drive active feature usage • Build relationships across multiple stakeholder levels • Conduct regular check-ins and Executive/Quarterly Business Reviews (EBRs/QBRs) • Monitor customer health metrics and identify churn risks • Manage contract renewals • Identify upsell/cross-sell opportunities and track expansion revenue • Partner with Sales to close expansion opportunities • Relay product feedback and feature requests to Product/Engineering teams • Develop customer case studies, references, and referrals • Provide customer insight on opportunities in the non-kinetic space using Two Six products driven by agentic AI and enriched data architecture • Draft strategic documents and present operational plans to senior military leadership, government agencies, and coalition partners • Represent and promote Two Six Technologies in customer engagements • Explore expansion opportunities and build relationships with adjacent customers • Understand customer requirements and align product/service offerings to them

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or Technical Account Management within a software/technology environment • Proven track record of managing post-sale client relationships, conducting Business Reviews (QBRs/EBRs), and building trust across executive and technical stakeholders • Experience tracking customer health metrics, running retention playbooks, and managing renewals • Ability to act as the "Voice of the Customer," collaborating with Product, Engineering, and Sales teams • Bachelor’s degree in Business, Communications, Computer Science, or a related field, or equivalent practical experience • Ability and willingness to travel up to 10% CONUS and OCONUS • Knowledge of information advantage technologies, including PAI, data collection and analytics, natural language processing, AI/machine learning, ad tech, mobile technology, and/or telecommunications • Written and verbal communication skills • Ability to collaborate across teams within a distributed team • Ability and willingness to learn new technology • Ability to operate independently • Excellent analytic skills • Ability to combine quantitative and qualitative analysis to generate insight • Active Secret clearance with eligibility and willingness to obtain and maintain a TS/SCI

🏖️ Benefits

• Medical, dental, and vision insurance • Life and disability insurance • Retirement benefits • Paid leave • Tuition assistance • Professional development

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