Customer Success Partner

🔥 23 minutes ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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• Just posted.
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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Develop clear and thorough sales account plans for named strategic accounts. • Track revenue trends, sales opportunities, and competitive threats. • Meet or exceed monthly and annual revenue objectives. • Identify additional products and solutions to provide to customers. • Identify cross-functional resources needed to maximize revenue opportunities. • Articulate First Advantage benefits and answer client questions or implement solutions promptly. • Maintain knowledge of competitors’ offerings and effectively sell First Advantage advantages. • Prepare and deliver quarterly and annual client business reviews. • Document and manage action and project plans. • Analyze trends, recommend customer program changes, and resolve business issues. • Maintain knowledge of customers’ background screening and occupational health programs. • Establish and maintain customer relationships and provide leadership in a matrixed environment. • Partner with the internal account team to review program performance. • Manage MSAs, Schedule As, Statements of Work, SLAs, SOPs, contract renewals, and RFP responses. • Develop and deliver renewal proposals. • Manage customer monitoring and reporting programs. • Perform other duties as assigned.

🎯 Requirements

• Bachelor's Degree, or equivalent work experience. • 3+ years proven experience and track record in professional account management or sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. • Proficiency with MS Office applications including Word, PowerPoint, and Excel. • Strong oral and written communication, and interpersonal skills. • Outstanding multi-tasking and time-management abilities. • Excellent organizational, analytical, problem analysis and problem-solving skills. • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity. • Individual must be legally authorized to work in the United States. • Light travel may be required.

🏖️ Benefits

• Ability to work remotely with occasional business travel • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • 9 paid company holidays • Access to tech and growth opportunities • Leaders who want you to succeed

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