Client Engagement Manager

Job not on LinkedIn

🔥 46 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 51 days.
• No salary listed.

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PALCO

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2010

🤝 B2B

📣 Marketing

B2B • Marketing

PALCO is a marketing agency specializing in both digital and offline marketing. Their expertise lies in developing market strategies and enhancing business potential, helping companies grow. They offer a comprehensive range of services typical of a marketing department, an advertising agency, and a video production company.

📋 Description

• Provide ongoing support to assigned State and MCO partner staff for program operations and health • Field questions, issues, and participant problems reported by program partners and Palco staff • Create and suggest resolutions to client and partner issues, coordinating with other Palco departments as needed • Deliver expert customer service through in-person, telephone, written, and electronic communication • Lead meetings with multiple stakeholders to support efficiency and resolution • Provide expert information on program rules and policies across departmental workflows • Break down complex issues into manageable, outcome-oriented solutions • Participate in management roundtable discussions and recommend business-based improvements • Create agendas, schedule and host conference calls and webinar training with management and partners • Prepare annual and quarterly high-level program overview reports covering staff and program growth goals • Demonstrate successful outcomes against program goals and growth targets • Participate in on-site partner training, meet-and-greets, and other assigned activities • Oversee a single small-to-medium client program as a dedicated resource • Focus on day-to-day operations and contract compliance • Work under close supervision of the Client Engagement Area Director • Participate in strategic client meetings and renewal discussions • Supervise Client Engagement Specialists when necessary • Collaborate across departments to achieve shared outcomes

🎯 Requirements

• 4 years of program management or project management experience required • Bachelor’s degree in human services, social work, health care policy/administration, business administration, business management, or a related field preferred • Master’s degree or minimum of 4 years’ relevant work experience preferred • Experience in Business Development or Sales and Marketing for program growth preferred • Proficient with MS Office and CRM software • Excellent verbal and written communication skills • Strong analytical, decision-making, listening, problem-solving, time management, and organizational skills • Ability to multitask and meet deadlines • Ability to communicate effectively with individuals with varying backgrounds, abilities, disabilities, and communication styles • Ability to handle difficult or unusual situations with professionalism and discretion • Must understand and adhere to Palco’s Core Values

🏖️ Benefits

• Generous Paid time off • Annual bonus potential • Retirement savings support • Career growth opportunities • Paid training • Internal and external learning opportunities • Collaborative work environment • Employer shared health insurance cost • Employer paid disability insurance • Employer paid life and AD&D insurance • Vision insurance • Cancer insurance • Voluntary life insurance • Remote work environment • Paid holidays • Work/life balance

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