Client Engagement Manager

🔥 2 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 49 days.
• No salary listed.

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Palco, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

🏥 Healthcare

Finance • Fintech • Healthcare

Palco, Inc. is a pioneer in the financial services sector, recognized as the first company in the United States to offer fiscal/employer agent (F/EA) services for self-directed programs. With a commitment to transparency and integrity, Palco empowers individuals to take control of their own care while setting industry best practices. As a leader in this field, the company plays a critical role in facilitating self-directed care solutions for its clients.

📋 Description

• Provide ongoing support to assigned State and MCO partner staff for program operations and health • Field questions, issues, and participant problems reported to program partners and Palco staff • Create and suggest resolutions to client and partner issues, coordinating with other Palco departments as needed • Deliver expert customer service through in-person, telephone, written, and electronic communication • Lead meetings with multiple stakeholders to drive efficiency and resolution • Provide expert information on program rules and policies across departmental workflows • Break complex issues into manageable, outcome-oriented solutions • Participate in management roundtable discussions and recommend business-based improvements • Create agendas, schedule and host conference calls and webinar training with management and partners • Create annual and quarterly high-level program overview reports covering staff and program growth goals • Monitor program goals, contract deliverables, compliance, programming growth, solutions, and process improvement • Supervise Client Engagement Specialists when necessary • Lead and facilitate high-strategy internal and external meetings • Collaborate across departments and communicate with internal and external stakeholders • Participate in on-site partner training, meet-and-greets, and other assigned activities • As Client Engagement Manager I, oversee one small-to-medium client program under close supervision of the Client Engagement Area Director

🎯 Requirements

• 4 years of program management or project management experience required • Bachelor’s degree in human services, social work, health care policy/administration, business administration, business management, or a related field preferred • Master’s degree or minimum of 4 years’ relevant work experience preferred • Experience in Business Development or Sales and Marketing for program growth preferred • Proficient with MS Office and CRM software • Excellent verbal and written communication skills • Strong analytical, decision-making, listening, problem-solving, time management, and organizational skills • Ability to communicate effectively with individuals with varying backgrounds, abilities, disabilities, and communication styles • Must be able to multitask and meet deadlines • Must be able to exercise tact and discretion under stress • Must understand and adhere to Palco’s Core Values

🏖️ Benefits

• Generous Paid time off • Annual bonus potential • Retirement savings support • Career growth opportunities • Paid training • Employer shared health insurance cost • Employer paid disability insurance • Employer paid life and AD&D insurance • Vision insurance • Cancer insurance • Voluntary life insurance • Remote work environment • Paid holidays • Work/life balance • Internal and external learning opportunities

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