Customer Success Manager

🔥 1 minute ago

🌽 Illinois, Kansas, +5 more states – Remote

🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Just posted.
• Jobs at this company usually fill in 29 days.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Proactively drive adoption, product utilization, retention, and customer satisfaction across all accounts • Develop customers into advocates and ensure they derive continuous value from RapidDeploy products • Work with key executives to plan successful, long-term customer relationships • Track and secure customer renewals • Partner closely with Delivery, Project Management, Implementation, Support, Account Management, and Product teams • Work cross-departmentally to identify expansion opportunities • Define and execute customer engagement strategies • Drive ROI in terms of retention and utilization

🎯 Requirements

• 3 to 5+ years in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments • Demonstrated track record of successfully managing complex customer relationships in a SaaS environment • Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation • Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general • Working knowledge of Customer Success KPIs and metrics • Experience with Salesforce.com, HubSpot and/or Gainsight • Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations • Demonstrated creativity with customer engagement and problem solving • Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non-technical teams, and empathetically communicate customers’ pain-points to internal RapidDeploy teams • Ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization • Self-motivated, energetic, proactive team player with innovative ideas, diplomacy and tact • Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly • High School diploma, or an Associate's or Bachelor's Degree in Business, Communications, IT, Public Safety, or Technology • Must have 911 Dispatch experience • Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available • Travel up to 40% is required for this position

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan • Travel up to 40% is required for this position

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