Client Experience Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $90k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Clinch

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

✈️ Travel

📣 Marketing

Consulting • Travel • Marketing

Clinch is a leading provider of creative automation tools for personalized advertising. Their solutions include omnichannel personalization, dynamic video (DCO), and smart ad serving powered by data enrichment technologies like the Clinch ID platform. With an emphasis on generative AI, they offer features like the Copilot virtual expert to automate advertising across multiple channels and platforms, ensuring efficient campaign activation and performance enhancement. Clinch is recognized for their innovative applications, having won awards for best marketing automation and personalization, and integrates with major platforms like Google Ad Manager. Their offerings cater to industries such as retail, e-commerce, automotive, travel, and consumer packaged goods (CPG).

📋 Description

• Understand what it means for a client to be successful and guide both the Clinch team and clients toward achieving success. • Translate client business objectives into Clinch solutions, aligning platform capabilities with client needs. • Identify opportunities and threats in client campaigns and take appropriate action to maximize outcomes and mitigate risks. • Provide oversight and guidance on client campaigns. • Educate and train clients on effectively using the Clinch platform. • Use deep platform knowledge to optimize client strategies and outcomes. • Develop innovative approaches and solutions that drive client success and business growth. • Optimize client learning by identifying improvements and implementing strategies. • Foster strong client relationships as a trusted advisor and build long-term partnerships.

🎯 Requirements

• Strong client experience mindset, with the ability to understand and guide clients toward achieving success. • 2 or more year of DCO, Ad-Tech Ad-Ops or Ad-Server experience. • Proven experience in translating client business objectives into actionable solutions. • Ability to identify opportunities and threats and take prompt action with a sense of urgency. • Campaign oversight experience, ensuring that client campaigns lead to success. • Proficient in teaching clients how to use platforms effectively, delivering training and support as needed. • Deep understanding of the Clinch platform and its functionalities. • Strategic mindset, with the ability to develop innovative approaches and solutions. • Passion for continuous learning and optimization, keeping up-to-date with industry trends and best practices.

🏖️ Benefits

• Unlimited PTO • Medical, Dental, & Vision plans • 401K with matching • Stipend reimbursements (mobile phone service, gym membership, and pet insurance) • Flexible work schedule • Team Happy Hours • Outings (virtual and in-person) • Great office culture • Complimentary Grubhub+ Membership • Various perks and discounts • Dog-friendly office space

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