Customer Success Consultant

🔥 14 hours ago

🏄 California, Hawaii, +1 more states – Remote

🏄 California – Remote 🌺 Hawaii – Remote ☕ Washington – Remote

💵 $67k - $87.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 30 days.

Apply Now

Find Similar Remote Jobs

Cengage Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2023-06

Education • eCommerce • SaaS

Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.

📋 Description

• Act as the designated point of contact for customers throughout the customer lifecycle • Build strong, enduring customer relationships • Achieve and/or exceed revenue targets by retaining and renewing Cengage customers • Develop and implement tailored success plans aligned with customer goals • Increase product usage through customer success initiatives • Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data • Advocate for customers during the resolution of high-severity issues • Conduct regular health checks to assess value realization and identify growth opportunities • Analyze customer data to uncover risks, renewal challenges, and upsell opportunities

🎯 Requirements

• Proven ability to quickly learn and master new systems and applications • Excellent communication and presentation skills • Strong analytical skills with the ability to translate data into actionable insights • Ability to explain technical concepts in a clear, business-friendly manner • Skilled at managing and prioritizing multiple customer needs simultaneously • 5+ years of experience in a Sales or Customer Success role • Experience in Educational Technology or Higher Education • Familiarity with the Higher Education landscape, including Learning Management Systems (LMS) • Requirement to travel between 20-30% by both air and car • Bachelor’s degree preferred

🏖️ Benefits

• Comprehensive Total Rewards package • Variable Sales incentive compensation program • Target variable compensation of $35,000 annually • Reasonable accommodations for qualified individuals with disabilities during the application process

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume