Customer Success Manager

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 37 days.
• No salary listed.

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Ezurio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1980

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

Healthcare • Manufacturing • Logistics

Ezurio is a global provider of wireless connectivity hardware, software and services, offering Wi‑Fi, Bluetooth, UWB, LoRaWAN and cellular modules, system-on-modules (SOMs), single-board computers, antennas, IoT gateways and sensors, and related firmware and management software. The company also provides design, RF/EMC testing, regulatory compliance support, security and lifecycle management to industrial, medical and commercial customers to accelerate product development and ensure long-term field support.

📋 Description

• Own the customer's operational experience from transaction through follow-through • Manage key customer events including onboarding, first orders, forecast changes, supply constraints, quality issues, business reviews, and growth opportunities • Monitor backlog risk, forecast changes, recurring issues, service failures, PCN/EOL exposure, and open commitments • Conduct tier-based account reviews and proactive customer outreach • Use AI-enabled ERP functionality to create, update, and manage customer order entries • Monitor account activity, provide timely updates and alternative solutions, and develop action plans before escalation • Maintain current account knowledge, documented health status, risks, commitments, and customer requirements • Coordinate Sales, Operations, Quality, Engineering, and customer stakeholders to resolve issues • Represent Customer Success in internal coordination meetings and external customer meetings • Manage orders and cases, including changes, cancellations, quantity/value updates, shipping inquiries, expedites, quality coordination, sample requests, service orders, forecasts, and new-customer setup • Maintain case records and close the loop with customers and internal partners • Brief Sales on account context, customer perceptions, risks, demand signals, opportunities, and needed decisions • Participate in joint Customer Success/Sales risk reviews and maintain shared action items • Route pricing, contracts, and commercial decisions to Sales while retaining follow-through ownership • Prepare customer business review health, performance, and risk content with Sales • Confirm outcomes, owners, required data, decisions, communication plans, and follow-up actions

🎯 Requirements

• Strong customer communication and relationship management • Order management and customer operations experience • Ability to balance transactional tasks with proactive customer support • Effective cross-functional collaboration across Sales, Operations, Quality, and Engineering • Sound judgment in balancing customer needs with business commitments • Clear and professional written and verbal communication • Strong problem-solving skills and attention to detail • Commercial awareness and respect for Sales ownership • ERP/MRP system experience preferred • Quick learner who applies feedback and shares knowledge • Remains calm and effective under pressure • Adaptable to changing priorities, tools, and customer needs • Curious and resourceful problem-solver who thrives in ambiguity • Committed to continuous learning and improvement • Willing to travel up to 5% for customer and sales meetings • 5+ years of customer service or operations experience in a manufacturing, distribution, or industrial environment • Experience working with customers in complex situations • Comfortable with technology and digital tools • Bachelor's degree required (also stated as preferred elsewhere in the posting) • Legally authorized to work in the US

🏖️ Benefits

• Remote work arrangement • Travel opportunities for customer and sales meetings, up to 5%

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