Partner Success Manager

🔥 19 hours ago

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

💵 $80.9k - $122.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Triage, orchestrate, and quarterback high-impact technical investigations from major Salesforce product releases, platform bugs, and complex dependency issues • Translate technical hurdles and coordinate cross-functional workstreams among partner engineering leads, Tier 3 Support, Developer Escalation Teams, and Core R&D • Maintain transparent, high-touch communication through issue resolution • Manage a portfolio of named ISV partners • Participate in pooled escalation coverage for urgent, high-visibility partner challenges • Partner with Partner Account Managers as the technical anchor on shared named accounts • Guide partners on Scratch Orgs, Partner Business Orgs, and Large Data Volume test orgs • Advocate for partner priorities across Technology, Product Management, and Technical Support • Resolve persistent bottlenecks and mitigate customer-impacting platform disruptions

🎯 Requirements

• Proven experience as a Technical Support Engineer, Partner Operations specialist, or Technical Account Coordinator within the Salesforce ecosystem • Strong familiarity navigating internal Salesforce resolution paths, including Tier 3 Support and Product/R&D teams • Understanding of the AppExchange partner lifecycle • Ability to grasp complex technical architectures, metadata dependencies, and platform release dynamics without needing to be a hands-on developer • Exceptional stakeholder management skills • Ability to maintain composure and de-escalate high-tension situations • Ability to communicate status crisply to executive partner contacts and internal leadership

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available • Equity may be available

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