Customer Success Manager

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Nsight Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $75k Seed Round - Nsight Health on 2024-02

Consulting • Logistics • Healthcare

<Nsight Health> is a healthcare technology and services company that provides fully managed remote care programs — including Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Principal Care Management (PCM), Behavioral Health Integration (BHI), and Remote Therapeutic Monitoring (RTM). Nsight partners with providers, health systems, ACOs, health plans, and life sciences organizations to deliver 24/7 clinically managed monitoring using FDA‑cleared devices, multi‑EHR integrations, and a U. S. -based clinical team, with turnkey enrollment, device logistics, and CMS-compliant documentation and reimbursement support. The company emphasizes outcomes, scalability, pay-for-performance models, and white‑label options for practices seeking to expand remote care without increasing internal staff or infrastructure.

📋 Description

• Own the health and status of an assigned portfolio of provider accounts • Own retention, surface risks early, and coordinate with Director, Support, Implementation, and Customer Growth partners • Move accounts onto durable long-term agreements • Own the warm handoff from Sales and Growth into Customer Success at go-live • Serve as the senior point of contact for difficult provider issues and de-escalate escalations • Project manage issues to clean resolution while coordinating Support and Implementation • Identify non-adherent patients and surface care gaps, outcome trends, and program results • Run quarterly business reviews and provider reporting • Participate in Customer Success deep dives and escalation syncs • Partner with Customer Growth in a shared pod model • Maintain accurate account health, status, and activity in HubSpot • Report client health, risk, and retention to the Director and leadership

🎯 Requirements

• Three or more years in Customer Success, client services, or account management in a multi-client environment • Proven track record of owning account relationships and reducing churn or improving retention • Strong project management and de-escalation skills • Willingness to own the hardest accounts personally • Clinically literate, or able to become fluent quickly • Comfortable speaking to clinical outcomes with providers • High AI fluency and active, working use of AI tools in daily professional workflow • Strong analytical ability to read health scoring views, diagnose account risk, and execute corrective plans • Preferred: Experience in remote care, RPM, CCM, or chronic care management and provider-facing relationships • Preferred: Experience with health scoring, quarterly business review frameworks, onboarding programs, and escalation protocols • Preferred: Hands-on experience with HubSpot or Salesforce, including health score tracking and reporting • Preferred: Background in a PE-backed or venture-backed high-growth environment • Preferred: Experience operating in a pod model alongside a growth or sales team

🏖️ Benefits

• PTO Accrual • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment • Annual performance-based bonus eligibility

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