Associate Customer Success Manager

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 51 days.

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AutoRABIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

AutoRABIT is a company specializing in automated DevSecOps solutions specifically for Salesforce environments. It offers a variety of products and services aimed at enhancing security, compliance, and productivity for enterprise teams using Salesforce. These include automated release management, data protection, static code analysis, and visual analytics tools. AutoRABIT's solutions are designed to support rigorous data security regulations and ensure quality in application releases. The company's offerings are built to provide deep automation and visibility into the Salesforce DevOps pipeline, catering to industries such as banking, healthcare, and life sciences.

📋 Description

• Manage a portfolio of customer accounts and build relationships while understanding business and technical objectives • Work with senior team members to develop customer success plans with clear goals and measurable outcomes • Drive product adoption, customer engagement, satisfaction, retention, license utilization, and successful renewals • Monitor customer health, product usage, and engagement to identify risks • Collaborate with internal teams to address customer concerns and escalations • Cultivate customer advocacy and reference-ability to support new business growth • Assist customer support services with enhancement requests and escalations • Guide customers through upgrades, releases, new features, and other service milestones • Collaborate with sales, support, professional services, engineering, renewal, partner, account, and executive teams • Use customer survey feedback to support product roadmap and continuous performance improvements • Adhere to set internal controls • Report to the Associate Director of Customer Success

🎯 Requirements

• Strong communication and relationship-building skills, with previous customer-facing experience preferred • Experience with SaaS or technology products is a plus • Developing presentation skills and a personable, positive, and approachable demeanor • Curiosity about technology and willingness to learn new products, technical concepts, and customer workflows • Demonstrated empathy for customers and passion for contributing to revenue and growth • Self-motivated, organized, and comfortable taking initiative and managing multiple priorities • Basic proficiency using Salesforce, JIRA, GIT, Zoho, and/or similar Customer Service Portals • Familiarity with Salesforce Development Ecosystem is desirable • Bachelor's degree in a relevant field or equivalent practical experience • Interest in pursuing a career in Customer Success and eagerness to learn from senior team members • Previous exposure to customer success roles or related fields is an advantage • Must live in and be eligible to work in the USA • Must be specifically located in the Central time zone

🏖️ Benefits

• 100% remote job • 10% travel opportunity/requirement • In-person component to the interview process

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