Client Success Manager II

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

Apply Now

Find Similar Remote Jobs

Franklin Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

⚡ Energy

💼 Consulting

☁️ SaaS

💰 Private equity on 2024-03

Energy • Consulting • SaaS

Franklin Energy is a clean energy solutions firm that helps utilities, state energy offices, contractors, and large commercial & industrial clients design, deliver, and scale energy programs and clean-energy projects. They offer strategic consulting, turnkey program delivery, product solutions, and design/build services for energy efficiency, solar PV, battery storage, EV charging, and electrification. Franklin also develops and licenses software and digital tools (NGAGE, Snugg Pro, PRAXIS, NEXUS, Smart Commerce) for program management, home energy assessments, C&I project workflows, behavioral engagement, and online commerce. The company emphasizes equitable participation, measurable savings, and integrates customer insights, field operations, and stakeholder collaboration; their reported 2025 results include 3. 7M customers served, $38. 2M in low-income incentives delivered, 1,900+ clients, and 30+ years of experience.

📋 Description

• Manage Utility and Energy Service Company accounts and maintain long-term client relationships • Deliver sales and profitability targets • Protect the company’s share position and identify sales and margin growth opportunities • Provide guidance to leadership and internal functions to align resources for strategic accounts • Own or assist client-facing relationships for assigned accounts across eCommerce, Products, and Incentives • Work with Operational Support on internal project plans • Follow client SLAs and lead weekly or monthly client check-ins • Meet client program goals, financial targets, and milestones • Forecast products and Operating Plan labor hours tied to client goals and SOW commitments • Liaise with Operations, Customer Service, Marketing, IT, and Finance to improve customer experience • Establish and strengthen customer relationships as a trusted advisor • Lead Quarterly Business Reviews to ensure successful relationships, identify problems, and drive new business opportunities • Understand customer needs and position the company’s value proposition with viable solutions • Identify trends and unmet customer needs and implement solutions • Collaborate with channel leads, Sales, Business Development, and other leaders on program quotes, RFPs, and statements of work • Ensure timely and successful delivery of solutions • Resolve customer issues and complaints promptly • Align with key clients’ market drivers and strategy while providing growth feedback to management • Establish meeting schedules for client and internal stakeholder reviews and reporting • Assist with challenging customer requests and issue escalations • Mentor CSM I and newer CSM II colleagues on program workflows and client management skills

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 5-7 years’ related experience required, such as Account, Client Success, or Program Management and working directly with clients • Previous experience preferred in building relationships and expanding growth through sales within the utility/energy industry, or complex matrix organizational clients • Experience penetrating higher levels (manager and director) of key influencers • Experience in the energy efficiency sector ideally preferred • Experience driving toward an internal sales goal tied to variable compensation • Experience selling and closing new clients and selling/building out an assigned portfolio of existing clients • Experience with a CRM sales tool • Strong verbal and written communication skills • Ability to manage multiple account management projects while maintaining attention to detail • Goal-oriented and results-driven approach • Interpersonal effectiveness and ability to establish and maintain professional relationships • Ability to plan, prioritize tasks and objectives, and manage time and resources • Presentation skills for one-on-one and larger group settings • Functional/technical knowledge related to work processes and operations • Reliable transportation • Valid driver’s license • Willingness to travel up to 25% • Commitment to diversity and inclusion

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Retirement benefits • Paid time off • Paid holidays • Other company-sponsored benefits and programs • Variable compensation tied to an internal sales goal

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume