Customer Success Specialist

🔥 1 minute ago

🏄 California, New York, +4 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote 🍑 Georgia – Remote

💵 $140.2k - $190.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Partner with enterprise customers to align security strategies with business priorities and desired outcomes • Drive adoption and value realization of Cisco Secure Firewall capabilities, policy management, and threat defense solutions • Identify technical risks, adoption challenges, and opportunities to improve customer environments • Lead customer workshops, onboarding sessions, technical enablement programs, and executive briefings • Develop and lead Technical Adoption Plans using telemetry, analytics, and AI-driven insights • Conduct business reviews covering adoption progress, usage trends, and strategic recommendations • Support deployment readiness through testing, validation labs, and standard-process documentation • Collaborate with Sales, Renewals, Engineering, and Product Management to improve customer experiences • Share customer feedback and field insights to support product and service improvements • Mentor team members and contribute to scalable customer success initiatives and operational excellence

🎯 Requirements

• Bachelor’s degree with 8+ years of related experience, Master’s degree with 6+ years, PhD with 3+ years, or equivalent professional experience • Experience in customer-facing technical roles such as Customer Success, Consulting, Systems Engineering, or Technical Support within enterprise security environments • Hands-on experience designing, deploying, or supporting Cisco Secure Firewall or similar enterprise firewall technologies • Strong knowledge of security architectures, firewall management, VPNs, IPS/IDS, and threat prevention technologies • Industry-recognized certification such as CCIE Security or equivalent technical certification • Certifications such as CCNP Security, CISSP, or equivalent security credentials preferred • Experience supporting large enterprise security environments and adoption programs preferred • Knowledge of cloud security technologies and hybrid network architectures preferred • Good communication, collaboration, and partner engagement skills preferred • Ability to influence technical and business decisions across cross-functional teams preferred

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Potential Cisco restricted stock unit grants • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid birthday day off • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco’s policies • Performance-based incentive pay for employees on sales plans

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