Manager, Client Experience Learning – Enablement

Job not on LinkedIn

🔥 3 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $80.8k - $129.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

Apply Now

Find Similar Remote Jobs

H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead the strategy, design, development, implementation, and continuous improvement of performance enablement solutions for frontline tax office associates and field leaders • Ensure high-quality, learner-centered experiences that build confidence, competence, and measurable business results • Partner with business leaders, product teams, operations, technology, and support functions to identify performance needs • Translate business priorities into scalable enablement strategies and deliver solutions that improve readiness, proficiency, and operational performance • Oversee a team of learning and performance professionals • Manage a complex ecosystem of stakeholders, technologies, processes, and delivery partners • Balance strategic thinking with operational excellence • Evolve learning and performance support through innovation, emerging technologies, knowledge management, and data-driven decision-making

🎯 Requirements

• Progressive experience in learning and development, performance enablement, organizational effectiveness, or a related discipline, including leadership responsibility for large-scale learning or enablement initiatives • Demonstrated success leading and developing high-performing teams, including coaching, performance management, talent development, and succession planning • Experience developing and executing learning, performance support, or enablement strategies that drive measurable business and operational outcomes • Strong consulting and stakeholder management skills • Experience diagnosing performance challenges and identifying solutions beyond traditional training, including workflow support, knowledge management, coaching, communication, and technology-enabled performance support • Experience managing complex, cross-functional programs involving multiple stakeholders, business functions, systems, and operational dependencies • Demonstrated business acumen, including developing budgets, evaluating investments, building business cases, and managing resources • Experience using data, performance metrics, learner analytics, and business results to evaluate effectiveness and inform strategic decisions • Knowledge of adult learning principles, learner experience design, instructional design methodologies, and modern performance enablement practices • Excellent written, verbal, facilitation, presentation, and change leadership skills • Preferred: experience supporting large frontline, retail, field, customer service, or geographically distributed workforces • Preferred: experience leading learning and enablement functions in highly regulated, seasonal, or operationally complex environments • Preferred: experience leveraging AI-enabled learning, digital adoption platforms, knowledge management systems, intelligent search, or other emerging technologies • Preferred: advanced degree in Adult Learning, Organizational Development, Education, Business, Organizational Psychology, Leadership, or a related field • Preferred: relevant certifications in learning strategy, instructional design, project management, change management, human performance improvement, or related disciplines

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Potential participation in incentive compensation or short-term incentive plans

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume