Client Success Manager, K-12 Education

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🔥 1 minute ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $42k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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EdConnective

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📚 Education

☁️ SaaS

🤝 B2B

💰 $1.1M Seed Round - EdConnective on 2019-08

Education • SaaS • B2B

EdConnective is a virtual-first instructional coaching and professional learning organization serving K-12 districts, offering personalized 1:1 coaching for teachers, coaches, and leaders to turn professional development and district priorities into measurable classroom impact.

📋 Description

• Build trusted relationships with principals and district administrators • Lead purposeful client meetings and turn conversations into decisions and next steps • Own onboarding and implementation, translating partner goals and sales commitments into clear plans • Align stakeholders on responsibilities, timelines, and success measures • Monitor participation, engagement, and service delivery • Investigate roadblocks, coordinate solutions, and follow through until issues are resolved • Develop clear reports and lead progress meetings using data and partner goals • Partner with Growth colleagues to demonstrate value, address renewal risks, and surface additional needs and opportunities • Prioritize competing portfolio needs, maintain accurate records, and coordinate across teams • Identify recurring issues and help improve service delivery

🎯 Requirements

• Typically five or more years in customer success, account management, education, school leadership, program management, and/or professional services • Strong communication and judgment • Ability to lead substantive conversations with educational leaders, explain complex information clearly, and address difficult issues • Ownership, organization, ability to anticipate needs, manage competing priorities, and keep commitments moving • Ability to work independently while keeping colleagues informed and involving the right people • Data and technology fluency, including AI platforms, CRM software, and spreadsheets • Salesforce experience is helpful • Ability to learn unfamiliar systems quickly • Motivation, openness to feedback, thorough preparation, and consistent improvement • K-12 experience is strongly preferred • Background check and soft credit check required as part of the hiring process • Ability to fulfill occasional travel requirement up to 15%

🏖️ Benefits

• Remote (work from home) • Occasional travel to client sites and ad hoc events, up to 15% (travel typically booked at least 2 weeks in advance and usually more than 1 month in advance)

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