Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote

💵 $50k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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626

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

626 is a medical imaging service and technology management company that provides maintenance, repair, and emergency support for diagnostic imaging equipment. The Boca Raton–based firm is ISO 13485:2016 certified and offers 24/7 service for modalities including MRI, CT, PET/CT, nuclear medicine, DEXA, digital mammography, ultrasound, and cath lab/angiography equipment. 626 delivers B2B service contracts and technical expertise across manufacturers, focusing on improving uptime, cost-effectiveness, and patient care for healthcare providers.

📋 Description

• Manage assigned customer accounts to ensure positive and stable relationships • Manage service events by communicating with customers and the 626 service team • Provide accurate and detailed customer updates throughout service events and customer requests • Execute customer contractual coverages to uphold service level agreements • Follow quoting practices and obtain formal purchase orders when necessary • Conduct weekly work order reviews and communicate service delays or closures to the billing team • Partner with Regional Scheduling Leads to provide customers with service-event details • Coordinate with Parts Procurement on open parts orders needed for future scheduling • Escalate issues to the Regional Director or 626 Escalations team when necessary • Perform other work assigned by the manager

🎯 Requirements

• Problem-solving skills to resolve issues with efficiency and professionalism • Customer service skills and positivity to enthusiastically promote the 626 brand • Account management skills to own customer relationship with minimal oversight • Ability to relay information in a fast-paced environments • Ability to multitask with different, and sometimes conflicting, events happening at the same time • Knowledge of computers for scheduling and other dispatching duties • 2+ years of experience in a high-volume customer service role preferred • Prior experience working in a Field Service / Equipment Maintenance industry is a plus • High School Diploma or GED required • Some College or Degree Preferred • Ability to talk and hear • Ability to frequently stand, walk, lift up to 25 Lbs., use hands to handle or feel, and reach with hands and arms

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Health Savings Account (HSA) • 401(k) with Company Match • Company-Paid Life Insurance • Company-Paid AD&D Insurance • Supplemental Life Insurance • Company-Paid Short-Term Disability • Long-Term Disability • Paid Time Off (PTO) • Paid Holidays • Bereavement Leave • Jury Duty Leave • Paid Parental Leave

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