Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 26 days.

Apply Now

Find Similar Remote Jobs

Nsight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1910

📡 Telecommunications

💰 Undisclosed on 2019-02

Telecommunications

Nsight is a Wisconsin- and Upper Michigan-focused telecommunications holding company and service provider that owns brands including Cellcom, Nsight Telservices, and Nsight Tower. The company emphasizes customer-focused operations, employee development, community involvement and investor relations, offering telecom services, network infrastructure and related support across its operating sites.

📋 Description

• Own the health and status of assigned provider accounts using green, yellow, and red standards • Own account retention, surface risks early, and coordinate with leadership, Support, Implementation, and Customer Growth partners • Move accounts onto durable long-term agreements • Own the warm handoff from Sales and Growth into Customer Success at go-live • Serve as the senior point of contact for complex provider issues and de-escalate escalations • Project manage issues to resolution while coordinating Support and Implementation • Action non-adherent patients and bring proactive clinical value to providers using care gaps, outcome trending, and program reporting • Run quarterly business reviews and provider reporting • Participate in Customer Success deep dives and escalation syncs • Partner with Customer Growth in a shared pod model • Maintain accurate account health, status, and activity in HubSpot • Regularly report client health, risk, and retention to the Director of Customer Success

🎯 Requirements

• Three or more years in Customer Success, client services, or account management in a multi-client environment • Proven track record of owning account relationships and reducing churn or improving retention • Strong project management and de-escalation skills • Clinically literate, or able to become fluent quickly, and comfortable speaking to clinical outcomes with providers • High AI fluency and active, working use of AI tools in daily professional workflow • Strong analytical ability to read a health scoring view, diagnose account risk, and execute a corrective plan • Preferred: Experience in remote care, RPM, CCM, or chronic care management and provider-facing relationships • Preferred: Experience with health scoring, quarterly business review frameworks, onboarding programs, and escalation protocols • Preferred: Hands-on experience with HubSpot or Salesforce, including health score tracking and reporting • Preferred: Background in a PE-backed or venture-backed high-growth environment • Preferred: Experience operating in a pod model alongside a growth or sales team

🏖️ Benefits

• Eligible for an annual performance-based bonus based on company and individual performance • PTO accrual • Medical insurance • Dental insurance • Vision insurance • Supplemental insurance options • 401(k) plan with 3.5% company match • Company-provided equipment

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume