Customer Success Manager

🔥 16 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Kalibrate

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Kalibrate is a company that provides advanced location intelligence and fuel pricing solutions to help businesses make data-driven decisions. Their platform, Kalibrate Location Intelligence 2. 0, offers insights into market strategies, site selection, and customer behavior, enabling organizations to optimize their location strategies across various industries such as retail, fuel, and convenience. Kalibrate also offers consulting services to enhance customer acquisition, maximize profits through fuel pricing optimization, and conduct market insights analyses. They are trusted by leading global brands to facilitate strategic growth and operations through robust data and AI-driven methodologies.

📋 Description

• Own all client-facing deliverables related to software and analytics projects • Ensure timely and high-quality delivery of presentations, reports, and insights • Maintain accountability for professional services engagement results and outcomes • Finalize client presentations • Present insights, recommendations, and strategic value in client meetings • Translate complex analytics into actionable business insights • Partner with internal analytics and platform teams on project goals and timelines • Coordinate with model development and implementation teams • Own renewals for assigned accounts and secure contract extensions • Identify and drive upsell opportunities, including software licenses, professional services, software modules, feature expansions, and third-party data integrations • Collaborate with Product teams to scope and position new offerings • Track commercial performance metrics across accounts using reporting and analytics • Build and maintain client stakeholder relationships • Advocate internally for client needs and priorities • Monitor client satisfaction and proactively address issues or concerns

🎯 Requirements

• Bachelor’s degree in Business, Analytics, Marketing, or related field (Master’s preferred) • 5+ years of experience in customer success, account management, or professional services in a software or analytics environment • Strong presentation and communication skills, with experience leading client meetings • Ability to manage multiple projects and priorities in a fast-paced environment • Familiarity with analytics concepts and software platforms (e.g., BI tools, data visualization) • Experience working with cross-functional teams, including data science, implementation, and product • Strategic thinking and problem-solving abilities • Strong organizational skills • Commercial acumen and experience in contract renewals and upselling • Must have the right to work in the US

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