Client Success Manager, Social Purpose Organizations

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 27 days.
• No salary listed.

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Penn Foster

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

👥 B2C

🤝 B2B

Education • B2C • B2B

Penn Foster is an online, accredited career school and college that provides self-paced, career-focused diplomas, certificates, associate and bachelor’s degrees across vocational and professional fields. Its programs cover healthcare, veterinary technology (including an AVMA-CVTEA accredited Vet Tech program), skilled trades (HVACR, electrician, plumbing), business, IT, criminal justice, design, and high school diplomas accredited through the Distance Education Accrediting Commission. Penn Foster serves primarily individual learners with flexible, online study options and also offers training solutions for organizations and employers.

📋 Description

• Own a portfolio of strategic accounts in the veterinary vertical • Drive client outcomes, retention, and growth • Develop and maintain actionable account plans and joint success plans • Build relationships with business, operational, procurement, and executive stakeholders • Lead regular business reviews and client planning conversations • Serve as the primary client advocate and coordinator across Penn Foster teams • Monitor client health, adoption, stakeholder engagement, renewal timing, contractual commitments, and business outcomes • Identify and address risks through action plans, owners, dates, and escalation paths • Lead renewal planning and protect recurring bookings • Identify, qualify, and advance expansion opportunities with Sales and internal partners • Maintain accurate CRM records, forecasts, account status, and next steps • Coordinate Client Success, Sales, Product, Operations, Academic Services, Finance, and other partners • Translate client feedback, performance data, and market context into internal recommendations • Share strategic account management patterns and best practices • Conduct prepared, outcome-oriented client and internal conversations • Escalate risks to client outcomes or revenue early and constructively

🎯 Requirements

• Experience in enterprise client success, strategic account management, consultative sales, account management, or a related client-facing role • Demonstrated success managing complex client relationships and driving retention, adoption, or expansion • Strong business judgment and ability to connect client goals to measurable outcomes • Executive presence and strong written, verbal, and facilitation skills • Experience working across matrixed organizations and influencing cross-functional teams • Strong organization, prioritization, forecasting, and CRM discipline • Willingness and ability to travel as needed • Must reside and perform work within the United States • Must complete applicable pre-employment screening requirements • Must complete federal employment eligibility verification through Form I-9 • Experience in education, workforce development, talent solutions, SaaS, healthcare, or enterprise services preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible spending account • Generous paid time off • Sponsored volunteer opportunities • 401(k) with a company match • Free access to all online programs • Remote work arrangement • Occasional travel for team meetings, company events, conferences, and summits

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