Client Success Manager, K-12 Education

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $42k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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EdConnective

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📚 Education

☁️ SaaS

🤝 B2B

💰 $1.1M Seed Round - EdConnective on 2019-08

Education • SaaS • B2B

EdConnective is a virtual-first instructional coaching and professional learning organization serving K-12 districts, offering personalized 1:1 coaching for teachers, coaches, and leaders to turn professional development and district priorities into measurable classroom impact.

📋 Description

• Build trusted relationships with school and district clients • Lead purposeful meetings with principals and district administrators • Own client onboarding and implementation • Translate partner goals and sales commitments into plans with responsibilities, timelines, and success measures • Monitor participation, engagement, and service delivery • Investigate roadblocks, coordinate solutions, and follow through until issues are resolved • Develop reports and lead progress meetings that connect results to partner goals • Support retention and growth by demonstrating value, addressing renewal risks, and identifying additional needs • Manage a portfolio by prioritizing needs, maintaining accurate records, and coordinating across teams • Identify recurring issues and improve delivery processes

🎯 Requirements

• Typically five or more years in customer success, account management, education, school leadership, program management, and/or professional services • Strong communication and judgment • Ability to lead substantive conversations with educational leaders • Ability to explain complex information clearly and address difficult issues • Ownership, organization, and ability to manage competing priorities • Ability to work independently while keeping colleagues informed • Data and technology fluency, including AI platforms, CRM software, and spreadsheets • Ability to learn unfamiliar systems quickly • Salesforce experience is helpful • Motivation, openness to feedback, thorough preparation, and consistent improvement • K-12 experience is strongly preferred • Genuine commitment to understanding educators’ work • Ability to fulfill occasional travel of up to 15% to client sites and ad hoc events • Consent to a background check and soft credit check

🏖️ Benefits

• Variable compensation / on-target earnings structure (approximately 30% of total compensation) • Remote work from home • Travel expenses for occasional client-site and event travel

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