Client Success Manager, Social Purpose Organizations

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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• Open for 1 day.
• Jobs at this company usually fill in 27 days.
• No salary listed.

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Penn Foster

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

👥 B2C

🤝 B2B

Education • B2C • B2B

Penn Foster is an online, accredited career school and college that provides self-paced, career-focused diplomas, certificates, associate and bachelor’s degrees across vocational and professional fields. Its programs cover healthcare, veterinary technology (including an AVMA-CVTEA accredited Vet Tech program), skilled trades (HVACR, electrician, plumbing), business, IT, criminal justice, design, and high school diplomas accredited through the Distance Education Accrediting Commission. Penn Foster serves primarily individual learners with flexible, online study options and also offers training solutions for organizations and employers.

📋 Description

• Own a portfolio of strategic social purpose organization accounts • Drive client outcomes, retention, renewal performance, and growth • Develop and maintain account plans and joint success plans • Build relationships with business, operational, procurement, and executive stakeholders • Lead business reviews and client planning conversations • Serve as the primary client advocate and coordinate Penn Foster teams • Monitor client health, adoption, stakeholder engagement, renewal timing, commitments, and outcomes • Identify and address risks through action plans and escalation paths • Lead renewal planning and protect recurring bookings • Identify, qualify, and advance expansion opportunities with Sales and other partners • Maintain accurate CRM records, forecasts, account status, and next steps • Coordinate Client Success, Sales, Product, Operations, Academic Services, Finance, and other teams • Translate client feedback, performance data, and market context into internal recommendations • Share strategic account management patterns and best practices

🎯 Requirements

• Experience in enterprise client success, strategic account management, consultative sales, account management, or a related client-facing role • Demonstrated success managing complex client relationships and driving retention, adoption, or expansion • Strong business judgment and ability to connect client goals to measurable outcomes • Executive presence and strong written, verbal, and facilitation skills • Experience working across matrixed organizations and influencing cross-functional teams • Strong organization, prioritization, forecasting, and CRM discipline • Experience in education, workforce development, talent solutions, SaaS, healthcare, or enterprise services preferred • Must reside and perform work within the United States • Must be willing and able to travel as needed • Employees are expected to be on camera during meetings unless extenuating circumstances apply • Successful completion of applicable pre-employment screening requirements • Completion of federal Form I-9 employment eligibility verification

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible spending account • Generous paid time off • Sponsored volunteer opportunities • 401(k) with a company match • Free access to all online programs • Remote work arrangement • Occasional travel for team meetings, company events, conferences, and summits

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