Client Success Manager

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $78.4k - $131.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Dun & Bradstreet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1841

💼 Consulting

📣 Marketing

💸 Finance

Consulting • Marketing • Finance

Dun & Bradstreet is a global provider of business decisioning data and analytics. They offer comprehensive information on businesses, providing insights and intelligence to facilitate commercial credit decisions, B2B marketing, and supply chain management. Their services are designed to help companies make informed decisions by offering a vast database of commercial data from around the world. Dun & Bradstreet is widely recognized for its Data Universal Numbering System (DUNS number), which is used to identify businesses globally.

📋 Description

• Own the overall success of assigned Clients, including adoption, value realisation, client satisfaction, customer health visibility, customer maturity support and renewals support. • Monitor and capture customer health indicators, maturity signals, adoption activity, risk indicators and growth signals, and share insights with Sales, Client Success leadership and internal stakeholders. • Identify adoption barriers and use-case gaps, and recommend practical steps to improve adoption, value realisation and business outcomes. • Contribute customer health, adoption, maturity, value and risk input into T-Minus retention planning with Sales. • Execute Client Success playbooks supporting adoption, customer health, value realisation, retention readiness and consistent customer success outcomes. • Maintain D&B solution value plans connecting customer objectives, adoption priorities, success measures and value realisation. • Build trusted client relationships through regular engagement, service reviews and business-outcome discussions. • Deliver external service reviews covering solution adoption, value progress, client sentiment and next steps. • Partner with D&B Sales and Client Success Leaders to prioritize engagement opportunities. • Identify risks to clients achieving business goals and coordinate risk mitigation or get-well plans. • Coordinate internal and external stakeholders across Sales, Product, Data, Technology, Delivery, Customer Service, Finance, Legal and other teams. • Capture and communicate Voice of the Client feedback, adoption trends, customer maturity insights, value realisation evidence, risk indicators and improvement opportunities. • Maintain accurate, timely information in CRM systems and internal tools for customer health visibility, success planning, T-Minus planning and reporting. • Collaborate with technical and specialist functions when technical adoption, integrations, workflow configuration, solution architecture, technical AI expertise or readiness assessments are required.

🎯 Requirements

• Minimum of five years of experience working in client support, client success, customer success, relationship management or a comparable post-sales customer-facing role. • Experience working with Clients dealing with data, analytics, software, digital workflows or business-information solutions. • Solid customer success or account servicing experience, with the ability to drive adoption, value realisation, customer health visibility and successful renewal-readiness activities. • Strong collaboration and influencing skills. • Client-centric approach with good commercial instincts. • Ability to build and maintain relationships with Clients and internal stakeholders. • Excellent listening, presentation and communication skills at all business levels, with effective interpersonal skills. • Ability to use customer health indicators, usage trends, adoption data, CRM information and customer feedback to prioritize practical Client Success actions. • Understanding of modern Customer Success practices, including success planning, customer maturity support and progression, value realisation, T-Minus Retention Planning, risk mitigation and coordinated stakeholder management. • Ability to discuss AI-enabled capabilities and automation opportunities from a customer-value and business-outcome perspective, without owning technical implementation, AI architecture, integrations or workflow configuration. • Self-starter who can work independently, solve problems and execute effectively against plans. • Ownership mindset, problem-solving ability, curiosity and proactivity. • Continuous growth mindset and willingness to keep learning. • Where applicable, fluency in English and languages relevant to the working market. • Ability and willingness to travel up to 25% as required.

🏖️ Benefits

• Generous paid time off in your first year, increasing with tenure. • Up to 16 weeks 100% paid parental leave after one year of employment. • Paid sick time to care for yourself or family members. • Education assistance and extensive training resources. • Do Good Program: Paid volunteer days & donation matching. • Competitive 401k with company matching. • Health & wellness benefits, including discounted Wellhub membership rates. • Medical, dental & vision insurance for you, spouse/partner & dependents. • Commission eligibility.

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