Senior Customer Success Manager – Mid-Market

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 47 days.
• 8 open roles for a team of 11.

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Signify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

🔒 Cybersecurity

🤝 B2B

☁️ SaaS

Cybersecurity • B2B • SaaS

Signify is a company under Accumuli that specializes in securing computer networks. They provide a secure alternative to passwords by offering two-factor authentication as an on-demand hosted service, enabling safe remote access to systems and information. With a focus on high-quality service, Signify has built a reputation for delivering reliable and flexible two-factor authentication solutions that are easy to deploy. The company is ISO27001 Certified, ensuring best-in-class information security practices. As a certified RSA MSSP partner, Signify also offers a range of managed security services to enhance network security for organizations.

📋 Description

• Oversee the customer lifecycle to drive adoption, satisfaction, and retention for a portfolio of 30+ mid-market merchants • Project manage customer onboarding through successful deployment • Coordinate internal and external onboarding activities and refine standardized procedures • Collaborate with Sales, Implementation, Risk, and other cross-functional teams • Close renewals and expansion opportunities, including upsell opportunities • Manage commercial activities, opportunity management, and contract workflows • Identify and address merchant performance trends such as approval rate and loss rate • Understand customer pain points, initiatives, and goals and translate insights into repeatable processes • Resolve account issues through cross-functional resources and escalation processes • Provide executive oversight and client communication • Champion continuous improvement and model disciplined process execution • Report to the Director, Customer Success

🎯 Requirements

• 3+ years of Customer Success Management or Account Management experience • Proven experience managing a high-volume book of business (30+ accounts) • Proven track record of closing renewals and expansion opportunities, including a foundation in pitching, pricing and margin analysis • Proficiency in Salesforce, Looker, Jira, Confluence, Outreach, NetSuite and margin analysis tools • An analytical and metrics-driven workstyle • Excellent written and verbal communication and presentation skills, including with executive stakeholders • Ability to navigate difficult conversations and resolve conflicts effectively, both internally and externally • Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment • Ability to multitask and deliver on time, communicating blockers early • Requirement to occasionally work on Fridays to support the 4-day workweek for the Customer Success team; primary work will be responding to customer escalations that Customer Support cannot resolve • Ability to travel when necessary • Passion for e-commerce and new technology • Background in e-commerce, payments, fraud or data science is preferred

🏖️ Benefits

• Discretionary Time Off Policy (Unlimited!) • 401K Match • Stock Options • Annual Performance Bonus or Commissions • Paid Parental Leave (12 weeks) • On-Demand Therapy for all employees & their dependents • Dedicated learning budget through Learnerbly • Health Insurance • Dental Insurance • Vision Insurance • Flexible Spending Account (FSA) • Short Term and Long Term Disability Insurance • Life Insurance • Company Social Events • Signifyd Swag

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