Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $80k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 36 days.

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Budderfly

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

💰 $5M Debt Financing on 2022-06

Consulting • Healthcare • Hospitality

Budderfly is a company that provides energy efficiency and management services through an energy-as-a-service model. They focus on increasing energy efficiency for businesses without upfront costs by installing cutting-edge equipment and providing ongoing maintenance. Budderfly's model allows businesses to lower their energy usage, save money, and become leaders in sustainability by reaching their net-zero goals. They partner with clients to upgrade facilities, optimize operations, and reduce carbon footprints with innovative technology and long-term partnerships. With substantial investments in energy infrastructure, Budderfly transforms energy waste into capital savings and continually innovates to enhance sustainability and efficiency.

📋 Description

• Drive Brand-specific or Brand Group-oriented success for existing Owners and customers on program • Support onboarding of new Brand owners through the customer journey • Expand and upsell existing customers and pursue additional locations signed onto the Budderfly program • Build executive-level client relationships and support acquisition of new customers and locations through referrals • Communicate with executive-level contacts at major customers • Coach and coordinate internal teams supporting the customer base • Collaborate with internal departments to fulfill customer requests and keep projects on plan • Resolve complaints and track client-related processes and requirements • Solve customer problems through proactive and automated communication methodologies • Conduct regular customer check-ins and meetings covering billing, capital investments, energy savings, new offerings, supply options, and related topics • Track customer interactions in the CRM • Collect and analyze consumer behavior data • Prepare and conduct bi-weekly check-ins and quarterly business reviews • Travel as needed to meet customers • Respond to assigned customer tickets and inquiries, including emergency or CSAT requests outside standard business hours • Follow training, playbooks, procedures, and contact hygiene requirements in provided technology tools • Offload day-to-day CSTAT issues from Account Executives • Perform other duties assigned by Sales Leadership or Management

🎯 Requirements

• Operational experience preferred • CRM experience required • Bachelor’s Degree or related Energy industry experience • Extensive experience building and managing C Level relationships with clients in an Executive Sales or Account Management role • Ability to understand and assist in meeting customers’ company sustainability goals • Detail oriented, organized, thorough and productive • Ability to use multiple tools to fully understand internal and external customer issues and business needs • Ability to prioritize and support multiple customer projects simultaneously • Strong problem-solving skills • Able to work independently • Strong interpersonal, analytical, oral, written communication, and presentation skills

🏖️ Benefits

• Career advancement opportunities in a fast-growing, supportive company environment • Competitive pay • Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance • Opportunity to work as part of a team that values its members and works together to achieve positive change • Incentive bonus based on expansion of existing customer locations and achievement of Sales Targets within assigned region/brand assignments

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