Customer Success Manager

Job not on LinkedIn

🔥 7 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Home365

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

Home365 is a property management company that simplifies real estate investment for property owners by offering an efficient and transparent online platform. It provides services like advertising, rent collection, and repairs while ensuring predictable income and minimizing risks. With a commitment to customer satisfaction, Home365 operates across various locations and uses advanced technology to forecast rental yields and capital appreciation, making property ownership hassle-free.

📋 Description

• Manage day-to-day owner relationships, service questions, and issue resolution • Maintain scheduled owner communication cadence and follow through on outstanding concerns • Coordinate owner escalations and homeowners association (HOA) administration • Support owner exits through final accounting handoffs and documentation of churn reasons • Receive, classify, resolve, and route inbound owner questions and service-related matters • Provide status updates, timelines, and communications about decisions already made without making licensed determinations • Receive owner notices and coordinate handovers and move-out service steps • Support resident relations and onboarding activities as assigned • Collaborate with Market Leaders, Maintenance Coordination, and Finance • Document owner issues, escalations, handoffs, and follow-up actions • Escalate lease terms, rent questions, accounting judgments, management agreements, rental advertising, rent quotations, and payment-plan negotiations to the licensed Market Leader • Refer maintenance inquiries and vendor dispatch to Joanna’s team • Refer delinquency and collections matters to Finance under Lior • Monitor owner churn, owner-contact cadence compliance, and negative-balance indicators

🎯 Requirements

• Strong communication skills • Natural problem-solving ability • Relationship-building skills • Ability to thrive in a fast-paced environment • Customer-focused approach • Ability to take ownership of customer needs • Passion for delivering an outstanding customer experience • This is a non-licensed position; licensed real estate matters must be escalated to the Market Leader • Must not independently perform licensed real estate activities • Ability to follow written escalation and handoff procedures

🏖️ Benefits

• Remote work • Customer-focused, collaborative team environment

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