Customer Success Manager – MLS & Associations

🔥 47 minutes ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Lone Wolf Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

💼 Consulting

🏠 Real Estate

☁️ SaaS

Consulting • Real Estate • SaaS

Lone Wolf Technologies is a leading provider of software solutions for the real estate industry. Their platform, known as the Lone Wolf Foundation, is an end-to-end solution designed to help real estate professionals like agents, brokers, and MLSs manage various aspects of their business efficiently. The company's product offerings include digital advertising, analytics, back office tools, CRM, eSignature, intranet, and more, all aimed at optimizing transaction workflows, client interactions, and business management. Lone Wolf Technologies focuses on integrating digital tools to enhance the operational efficiency of real estate practitioners across North America.

📋 Description

• Own the ongoing success of a portfolio of MLS and Association customers • Develop customer Success Plans with clear success criteria, milestones, and actions • Drive product adoption and value realization using product knowledge, customer conversations, usage data, and business context • Conduct proactive virtual and in-person customer meetings with staff, executives, boards, and committees • Assess customer health, identify risks, diagnose root causes, and lead documented recovery plans • Coordinate across Support, implementation, Product, Sales, and other teams • Maintain ownership of customer communication, internal alignment, and follow-through • Build renewal readiness and partner with Sales on account health, outcomes, and renewal risk • Share knowledge, contribute ideas, strengthen playbooks, and support continuous improvement

🎯 Requirements

• 3+ years of experience in a customer-facing Success role (Customer Success, Account Management, or similar) in a SaaS environment • Demonstrated ability to understand customer business needs and connect software adoption to measurable outcomes • Strong consultative skills, including discovery, active listening, problem diagnosis, and the ability to guide or challenge customers constructively • Experience managing a portfolio of customers with competing priorities, risks, and deadlines • Executive presence and comfort engaging senior leaders and presenting to boards, committees, or other group audiences • Strong written and verbal communication skills • Solid problem-solving skills and a proactive approach to managing customer needs and resolving issues • Collaborative and resourceful approach • Keen interest in technology and helping customers adopt software to improve their business • Preferred: Experience with MLS, REALTOR® associations, or other membership-based or governance-driven organizations, or a strong working knowledge of the real estate industry

🏖️ Benefits

• Willingness to travel up to 20% for customer meetings and industry events

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