Customer Success Lead

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Alaska, +31 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote 🍑 Georgia – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 26 days.
• No salary listed.

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Bolt Farm Treehouse

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏨 Hospitality

✈️ Travel

👥 B2C

Hospitality • Travel • B2C

Bolt Farm Treehouse is an adults-only (21+) luxury, nature-immersive resort located on a private mountaintop in Whitwell, Tennessee (near Chattanooga). The property offers a small collection of highly curated, private stays — including luxury treehouses, domes, and mirrored cabins — each designed for two guests and equipped with amenities like hot tubs, outdoor showers, kitchenettes, and panoramic valley views. Bolt Farm emphasizes privacy, unplugging, and relationship-focused experiences with done-for-you meals, wellness services, concierge planning, and limited weekly availability to preserve exclusivity. The brand is positioned as a premier romantic getaway and has been featured in outlets such as Travel + Leisure, Forbes, Condé Nast, Southern Living, and Garden & Gun.

📋 Description

• Own the member relationship from onboarding through renewal • Lead onboarding, clarify next steps, and help members engage with the community and their program • Run member check-ins, understand individual goals, celebrate milestones, and maintain community engagement • Identify members’ next challenges and recommend relevant events or next steps • Monitor participation and identify disengagement early • Resolve member issues and lead relationship-based save conversations • Connect members ready for renewal, events, or next-level offers with the Revenue and Operations Driver • Support members during events and post-event onboarding remotely • Maintain accurate member records • Gather testimonials and referrals • Bring recurring member feedback to the founders • Use AI and automation for tracking and routine follow-up

🎯 Requirements

• Experience owning customer or member relationships, ideally in coaching, memberships, communities, or another high-touch service business • Warmth combined with follow-through • Ability to handle difficult conversations with empathy and clear judgment, including disengagement, dissatisfaction, and cancellation concerns • Organization and proactive use of participation data and member records • Willingness to embrace AI and automation while maintaining human relationship ownership

🏖️ Benefits

• Retention-based performance bonuses • Real autonomy and hands-on ownership • Close access to the founders • Professional growth across customer success, retention, community building, and AI-enabled operations • Meaningful, visible impact • Remote work arrangement

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