Customer Success Lead

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 49 days.
• No salary listed.

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Springboard

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1990

🏨 Hospitality

💼 Consulting

✈️ Travel

Hospitality • Consulting • Travel

Springboard is an online learning platform specializing in career-focused bootcamps that provide training in fields such as Data Science, Data Analytics, Software Engineering, Cybersecurity, and UI/UX Design. With a strong emphasis on mentorship and personalized support, Springboard offers a job guarantee for its graduates, ensuring they acquire the skills necessary to land a job in these competitive fields. The platform's curriculum includes hands-on projects, regular one-on-one guidance with industry mentors, and comprehensive career coaching.

📋 Description

• Lead intake and onboarding for new client engagements, defining success metrics, aligning logistics, resolving technical access requirements, and coordinating participant enrollment • Own program launches from contract execution through cohort kickoff • Serve as the day-to-day operational contact throughout the program lifecycle • Manage relationships across a portfolio of employer partners, including weekly syncs and Monthly Business Reviews • Prepare and deliver MBR decks reporting on completion rates, job placement, and NPS • Monitor program health and intervene when learner outcomes are at risk • Triage and resolve application, enrollment, payment, and data transfer issues • Identify expansion opportunities within existing accounts • Collaborate with BD on renewals and account growth • Build relationships with client decision-makers • Build scalable playbooks and processes for a growing partner portfolio • Coordinate with internal teams to execute client commitments • Represent the client perspective in internal planning and escalate blockers • Keep stakeholders updated on partner developments, milestones, and open issues

🎯 Requirements

• 4-7 years in customer success, account management, or enterprise partnerships, ideally in education, workforce development, or a services business • Track record of managing complex, multi-stakeholder relationships with significant ARR • Strong operational instincts and ability to run detailed program implementations while maintaining healthy client relationships • Comfort with data analysis, extracting numbers, telling the story, and identifying key issues • Excellent written and verbal communication skills • Self-directed and organized; able to manage a book of business independently • Experience with workforce training or employer partnerships is a plus • Experience working with healthcare organizations is a plus

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