Enterprise Restaurant Success Manager – AI SaaS Sales

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🏄 California, Florida, +4 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🍑 Georgia – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

Food & Beverage • Hospitality • Marketing

Yelp is a platform that connects people with great local businesses, allowing users to write and share reviews of a variety of services including restaurants, boutiques, salons, dentists, mechanics, plumbers, and more. With approximately 155 million cumulative reviews contributed by users, Yelp enhances the consumer experience by bringing traditional word-of-mouth recommendations online.

📋 Description

• Own the full customer lifecycle for a portfolio of multi-location restaurant groups with 75+ units using Yelp Host and Yelp Guest Manager • Lead end-to-end implementations including scoping, kickoff, configuration, testing, staff training, and go-live • Build and manage project plans with milestones, owners, dependencies, and timelines • Design and run phased rollouts from pilot locations to full deployment • Manage multiple implementations simultaneously while keeping projects on time and on scope • Partner with Enterprise Account Executives on sales-to-success handoffs • Navigate client structures including corporate leadership, franchisees, general managers, IT teams, and POS integrators • Drive location-level adoption and demonstrate measurable ROI in executive business reviews • Own renewals and grow accounts through new locations, additional brands, and cross-selling Yelp Host and Yelp Guest Manager • Represent the customer while partnering with Product, Engineering, Support, and Sales to resolve issues and inform the product roadmap • Travel for kickoffs, go-lives, onsite business reviews, and industry events, up to 50%

🎯 Requirements

• 4-6+ years experience in enterprise customer success, account management, or implementation roles at a SaaS company • Substantial experience managing multi-location (75+ unit) or enterprise restaurant/hospitality accounts • Strong project management skills and proven experience leading complex, multi-stakeholder software implementations from kickoff to go-live • PMP or similar certification is a plus • Proficiency with project management tools such as Asana, Smartsheet, Monday.com, Jira, or similar, and Salesforce • Deep familiarity with the restaurant technology ecosystem • Experience with POS, reservations, phone systems, or AI/voice platforms strongly preferred • Technical curiosity and ability to configure software, troubleshoot integrations, and explain AI-powered tools to non-technical operators • Track record of owning retention and expansion revenue, presenting ROI, and negotiating renewals with executive stakeholders • Strong collaboration skills with Sales, Product, and Engineering • Residence within 50 miles of a major airport • Access to an individual hardline high-speed internet connection; satellite internet and mobile hotspots cannot be used

🏖️ Benefits

• Full medical, vision, and dental coverage effective the first day • Mental health support and services via Modern Health • 15 days PTO, increasing with 2+ years of tenure • 7 paid wellness days • 12 paid holidays plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Professional development reimbursement • Work from home reimbursement

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