Strategic Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $130k - $200k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 41 days.
• 48 open roles for a team of 74.

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Vultr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

Cloud Computing • Artificial Intelligence

Vultr is a cloud infrastructure provider offering a wide range of services including compute instances, storage, managed databases, and GPU clusters. The company focuses on providing high-performance and accessible cloud solutions, leveraging both AMD and NVIDIA technologies to power applications in artificial intelligence, high-performance computing, and general workloads. Vultr offers services that are designed to be simpler and more cost-effective than major competitors like AWS, GCP, and Azure, with global data center locations to support diverse deployment needs.

📋 Description

• Serve as the primary post-sales business and relationship owner for a select portfolio of high-value Strategic accounts • Maintain accountability for customer engagement, account governance, business objectives, and overall relationship health • Develop and execute customer success plans aligned with customer objectives, deployment milestones, operational expectations, and measurable outcomes • Build and maintain executive-level relationships and act as a trusted advisor in infrastructure strategy • Partner with TAMs, Service Delivery, Support, and Engineering on deployment milestones, service performance, contractual commitments, and operational risks • Identify and develop opportunities for account growth, renewal, and expansion • Proactively identify, assess, and manage customer risks and develop mitigation plans • Represent the customer’s voice internally and influence roadmap and service improvements • Lead recurring QBRs/EBRs and executive engagement sessions • Maintain comprehensive strategic account plans • Lead customer-facing business communications during significant operational issues and coordinate escalations

🎯 Requirements

• 7+ years of experience in Customer Success, Account Management, or Strategic Account roles within IaaS, PaaS, Cloud, or Enterprise Infrastructure environments • Proven success managing large, complex enterprise or strategic accounts with contractual and SLA-driven obligations • Strong technical acumen across cloud compute, networking, and storage; familiarity with GPUs, VMs, and bare-metal infrastructure preferred • Exceptional communication, negotiation, and executive-presence skills • Demonstrated ability to collaborate cross-functionally with Sales, Product, Engineering, and Operations • Data-driven approach to account management, including evaluating customer health, infrastructure utilization, contractual commitments, service performance, and growth trends • Bachelor’s degree in a related field (Business, Engineering, or Computer Science preferred), or equivalent relevant professional experience • Knowledge of AI/ML workload deployment, GPU cluster management, or cloud optimization strategies • Familiarity with Salesforce, Gainsight, or similar Customer Success platforms • Experience managing customers with large-scale infrastructure deployments, multiyear contractual commitments, complex service-level agreements, and executive governance requirements • Experience developing strategic account plans, customer success plans, and growth strategies for high-value enterprise or infrastructure customers

🏖️ Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Increased PTO at 3 year and 10 year anniversary • 1 month paid sabbatical every 5 years • Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription

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