Customer Success Manager – Government, Risk & Fraud

Job not on LinkedIn

🔥 10 minutes ago

🏄 California, Illinois, +5 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $93.1k - $172.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Just posted.
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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Engage with government and law enforcement customers to understand investigation and risk goals • Develop tailored strategies and drive adoption of TR Risk & Fraud AI solutions • Manage a customer portfolio based on adoption, health, and other key parameters • Engage senior government and law enforcement leaders as a trusted advisor • Jointly create customer success plans • Identify investigation workflow challenges and design AI-driven research workflows • Partner with customers on executive sponsorship, champions, and change management strategies • Build confidence in AI-generated answers through source links and audit trails • Ensure users receive appropriate training and leverage product training and support resources • Define strategies to grow customer adoption • Lead executive business reviews and develop joint success roadmaps • Address customer needs, identify expansion opportunities, reduce churn, and drive satisfaction • Share customer feedback with Product, Engineering, and other internal teams to influence enhancements

🎯 Requirements

• Bachelor’s degree in a related field, or substantial experience in government operations, law enforcement, investigations, or public-sector data and analytics • 5+ years of experience in Customer Success, Account Management, or a related role • Experience ideally within SaaS or subscription-based business models • Understanding of government and law enforcement investigators’ work, including subject research, case building, identity verification, records resolution, and investigative reporting • Ability to travel up to 25% • Familiarity with agentic AI and AI-driven investigative platforms preferred • Strong interpersonal and communication skills • Proven ability to build trusted customer relationships and act as a strategic advisor • Proactive, personable approach to problem-solving • Experience working cross-functionally with Sales, Product, Marketing, and Support teams preferred

🏖️ Benefits

• Flexible work arrangements, including work from anywhere for up to 8 weeks per year • Career development, continuous learning, skills development, and Grow My Way programming • Flexible vacation • Two company-wide Mental Health Days off • Headspace app access • Retirement savings • Tuition reimbursement • Employee incentive programs • Mental, physical, and financial wellbeing resources • Two paid volunteer days off annually • Pro-bono consulting projects and ESG initiatives • Health, dental, vision, disability, and life insurance programs • Competitive 401k plan with company match • Sick and safe paid time off • Paid holidays, including two company mental health days off • Parental leave • Sabbatical leave • Optional hospital, accident and sickness insurance • Optional life and AD&D insurance • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Employee Assistance Program • Group Legal Identity Theft Protection benefit • 529 Plan access • Commuter benefits • Adoption & Surrogacy Assistance • Employee Stock Purchase Plan

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