Associate Client Success Manager

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $77k - $97k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Origami Risk

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

🏗️ Construction

📦 Logistics

💰 Private Equity Round on 2018-03

Healthcare • Construction • Logistics

Origami Risk is a comprehensive software platform that simplifies and enhances risk management and insurance processes. It provides tools for data integration, automating workflows, and facilitating collaboration across various sectors such as healthcare, manufacturing, and construction. Origami Risk supports organizations in improving their safety programs, claims administration, policy management, and compliance with governance requirements, ensuring a tailored approach to risk management.

📋 Description

• Serve as a primary point of contact and trusted advisor for assigned client relationships • Build and maintain relationships with client stakeholders from operational users to executives • Understand client objectives, success criteria, and priorities to align Origami solutions • Represent client goals, challenges, and feedback internally • Drive adoption of Origami solutions by aligning product capabilities with client workflows • Develop and maintain client success plans with goals, milestones, and measurable outcomes • Track usage, engagement, and value metrics to assess client health • Lead business reviews, including QBRs and SBRs • Own the client experience across onboarding, stabilization, adoption, and renewal readiness • Partner with internal teams to ensure smooth lifecycle transitions • Support renewal and expansion readiness • Collaborate with Account Management on retention, growth opportunities, and account strategy • Monitor client health, sentiment, and usage trends to identify risks • Coordinate cross-functional resources to mitigate risks and resolve issues • Manage escalations with professionalism, clear communication, and accountability • Orchestrate Support, Technical Account Management, Product, Training, Professional Services, and Account Management teams • Synthesize client feedback and enhancement requests for documentation and sharing • Partner with Product teams to communicate client needs and trends • Lead client meetings with clear agendas, outcomes, and follow-through • Maintain accurate documentation of client goals, risks, and engagement plans • Communicate support tier usage, scope considerations, and constraints • Improve processes, playbooks, and client experience • Maintain working knowledge of Origami modules • Apply industry and domain context to client recommendations and success strategies • Translate client workflows and challenges into product-aligned solutions • Build knowledge of industry trends, regulatory considerations, and emerging client needs

🎯 Requirements

• Bachelor’s degree required; related fields preferred include Business Administration, Risk Management, Insurance, Information Systems, Finance, or similar • Demonstrated ability to build and maintain productive client relationships • Strong verbal and written communication skills • Ability to collaborate cross-functionally within a matrixed organization • Strong organizational and time management skills • Ability to manage multiple priorities • Analytical mindset with ability to interpret data, identify patterns, and draw insights • Technical aptitude and ability to learn and explain complex software solutions • Client-first mindset focused on measurable value and outcomes • Comfort operating in a fast-paced, evolving environment • Willingness to participate in virtual and in-person client engagements, including occasional travel • Ability to maintain professionalism, discretion, and confidentiality • Commitment to continuous learning and professional development • Typically 1+ years of experience in a client-facing role within a SaaS, technology, consulting, or services environment • Prior experience in Customer Success, Account Management, Professional Services, or a related function preferred • Foundational understanding of Customer Success principles and client lifecycle concepts • Ability to follow defined processes, playbooks, and best practices consistently • Comfortable managing routine client interactions with guidance • Curiosity, coachability, and willingness to learn product and industry concepts • Ability to recognize when to escalate issues and seek guidance • Exposure to risk management, insurance, or enterprise operations is a plus but not required

🏖️ Benefits

• Bonus eligibility • Competitive medical, dental, and vision benefits • Wellness reimbursement • Life insurance • 401(k) with company match up to 4% • Vacation and sick leave benefits under a flexible time off policy in most states • Paid Time Off – Flexible options plus 10 paid company holidays where available • Fully paid vision insurance • Fully paid short- and long-term disability insurance • Fully paid basic life insurance • Generous family leave options, including adoption and foster care placements • Flexible Spending Account • Health Savings Account • Commuter Benefits • Dependent Care Savings Account • Employee Assistance Program (EAP) • Education Assistance Program for industry/role-specific certifications • Wellness Benefits reimbursement program • Pet Insurance • Critical Illness Insurance • Voluntary Life & AD&D coverage • Many full-time positions eligible to be completely remote

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