Senior Customer Success Associate

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Forge and nurture relationships with key customer stakeholders, including power users and program managers • Serve as the subject matter expert for customers and guide them in maximizing Eversight's capabilities • Work directly with customers to implement promotional strategies and insights • Deliver high-quality customer experiences through project management and timely outputs • Proactively address bottlenecks • Manage multiple data-driven processes and schedules • Standardize customer support materials and processes for scalability • Represent the voice of the customer internally • Collaborate with Product, Engineering, and Data Science teams to recommend improvements and add capabilities • Support customer onboarding, micro-testing, data mining, software demonstrations, and trainings • Help customers roll out promotional and revenue-driving strategies at scale

🎯 Requirements

• 3+ years of work experience, ideally in an analyst or associate role • Direct experience with CPG is a plus • Bachelor's degree, ideally with a business degree or in a quantitative field • Strong analytical skills • Advanced proficiency in Excel, including pivot tables, lookups, and complex formulas • Comfortable using AI tools as a thought partner for client deliverables • Passion for working directly with customers and relationship-building • Customer-facing or cross-functional experience is a plus • Ability to manage multiple workstreams independently • High attention to detail and proactive problem-solving • Structured problem-solving and strong analytical thinking • Excellent writing and communication skills • Ability to deliver compelling presentations • Interest in fast-moving consumer goods, retail, shopper behavior, pricing, and promotional strategies • Familiarity with CPG or Retail industries is an advantage

🏖️ Benefits

• Sales Incentive Plan with cash variable incentive target based on individual sales performance • New hire equity grant • Annual refresh equity grants • Flexible work location options, including home, office, or coffee shop • Regular in-person events • Market-competitive compensation and benefits

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