Platform Success Manager

Job not on LinkedIn

🔥 13 hours ago

🌵 Arizona, California, +11 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Kotis Design

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Kotis Design is a comprehensive swag management platform that helps brands create, manage, and distribute custom merchandise. With capabilities such as warehousing, fulfillment, and eCommerce solutions, Kotis Design streamlines the process of producing high-quality branded products. The platform offers various services, including swag stores, event gear management, and sustainable sourcing, ensuring that brands can engage their audiences effectively while maintaining a focus on sustainability.

📋 Description

• Lead engaging client training sessions during onboarding • Translate platform features into understandable benefits for marketers and IT leads • Build and maintain training content, including live sessions, videos, guides, and GIFs • Communicate new features, integrations, and enhancements to clients • Align the Kotis platform with customer business objectives and tactical plans • Analyze client usage patterns, engagement data, and platform metrics • Identify opportunities for deeper adoption and proactive outreach • Advocate for clients with management by sharing feedback and feature requests • Identify churn risk factors • Contact clients through HubSpot with data-informed recommendations • Make swag ordering seamless, intuitive, and enjoyable • Promote utilization of platform tools that support efficiency, engagement, account health, and retention • Troubleshoot client issues involving CRMs, e-commerce platforms, admin dashboards, and UI/UX • Improve the platform experience and usability • Support fast onboarding, platform adoption, client self-sufficiency, feature utilization, outreach, and issue resolution

🎯 Requirements

• 4+ years of experience in client enablement, customer training, or tech-focused customer success • Natural ability to explain complex concepts in simple terms • Comfort working with C-suite and backend teams • Proven experience handling Enterprise-level accounts • Analytical mindset focused on client outcomes • Experience using CRMs, including HubSpot, knowledge centers, and related tools • Passion for process improvement • Bonus: experience with HTML, system integrations, or UX tools • Must be currently authorized to work in the US without restriction

🏖️ Benefits

• Fully remote culture with work-from-home flexibility • Remote office stipend for home office improvements • Quarterly CEO meetings • Flexible culture accommodating personal activities • Supplier discounts • Coveted holiday gifts • Periodic swag kits • Shopping at the Kotisian store

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