Engagement Manager, Customer Success

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

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• Open for 1 day.
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Nash

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🍽️ Food & Beverage

💼 Consulting

Logistics • Food & Beverage • Consulting

Nash is the leading delivery platform built to manage, orchestrate, and scale last-mile operations. With a focus on workflow optimization, fleet management, and orchestration, Nash provides businesses with a comprehensive solution for enhancing their delivery performance. The platform offers advanced tools for automating dispatch rules, integrating fleets, and transforming the check-out experience with dynamic delivery options. Nash caters to industries such as grocery, retail, restaurants, and pharmacy, empowering companies to exceed customer expectations and drive brand loyalty through enhanced customer engagement and analytics. As an essential infrastructure for last-mile logistics, Nash supports multi-market operations and partners with hundreds of delivery fleets globally, showcasing its impact and reliability in modern commerce logistics.

📋 Description

• Manage a book of Nash's strategic and enterprise customers: four or five strategic accounts or about ten enterprise accounts • Join customer onboarding with Solutions Consultants and Engineers and learn each operation before go-live • Lead customer relationships after accounts go live • Drive adoption of purchased services, applicable future Nash releases, and AI Agents • Improve operational outcomes including on-time performance, cost per delivery, and exceptions • Ensure accounts operate efficiently, with day-to-day work handled by Support • Surface growth opportunities and bring them to the Account Executive and Solutions Consultant • Run quarterly adoption goals, regular operating reviews, and leadership business reviews • Monitor account health and act before issues become escalations • Coordinate across Support, Solutions Consultants, Engineering, and Account Executives • Stay current with Nash's rapidly shipping product and AI capabilities • Meet quarterly adoption goals, maintain account health, improve account efficiency, and surface opportunities

🎯 Requirements

• Two or more years in strategy or operations consulting, or in strategic customer success or account management at an enterprise software company • Ability to identify operational improvement opportunities and structure the case for fixing them • Ability to execute by working with others and following through to completion • Fluency with dashboards and spreadsheets; ability to pull numbers to support recommendations • Existing use of AI tools in daily work and ability to learn new ones quickly • Credibility with executives and people running daily operations • Logistics experience is helpful but not required • Submit a 2 to 3 minute Loom explaining why Nash and why this role • Complete a case study on a real customer situation

🏖️ Benefits

• Quarterly broader team on-sites to bond with teammates • Competitive compensation and opportunity for equity • Flexible paid time off • Health, dental, and vision insurance for US employees • Early-stage, well-funded startup with opportunities to directly impact the company and grow your career

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