Locums Experience Manager – Temp

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $31 - $36 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aya Healthcare

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2001

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Aya Healthcare is a prominent provider of healthcare staffing services, connecting healthcare professionals such as nurses and allied health workers with healthcare facilities across the United States. They offer travel nursing, per diem, and permanent placement services, ensuring that hospitals and healthcare systems have the necessary staff to provide high-quality patient care. Aya Healthcare focuses on improving the staffing industry through innovative technology and exceptional customer service.

📋 Description

• Serve as a primary support point for locum tenens physicians and advanced practice providers throughout assignments • Build strong provider relationships and deliver an exceptional provider experience • Identify and resolve provider, placement, travel, itinerary, payment, and assignment-related issues • Manage the Locums review process and determine when additional review or escalation is necessary • Balance provider experience, operational needs, company policies, and business or compliance risk • Liaise between providers and Recruitment, Account Management, Billing, Payroll, and Travel teams • Collaborate with Legal, Credentialing, and other internal partners when additional expertise is needed • Work cross-functionally to address provider needs while adhering to client requirements and internal policies • Anticipate assignment challenges and resolve them before escalation • Communicate with providers and internal stakeholders about complex, sensitive, or time-sensitive situations • Identify process and provider-support improvement opportunities • Contribute solutions that improve team efficiency, reduce recurring issues, and strengthen the provider experience

🎯 Requirements

• Bachelor's degree or equivalent professional experience • Significant experience in customer service, client services, account management, provider support, or another high-touch service environment • Exceptional interpersonal and relationship-building skills • Strong critical thinking, judgment, and problem-solving skills • Ability to assess complex situations independently and determine when escalation is appropriate • Ability to manage challenging or sensitive customer situations with professionalism, empathy, and confidence • Excellent verbal and written communication skills • Ability to work independently while collaborating across multiple departments • Adaptability navigating evolving priorities, processes, and business needs • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment • Proactive, solutions-oriented mindset with ownership and follow-through • Client- and provider-centered mentality with a passion for exceptional customer service

🏖️ Benefits

• Free premium medical, dental, life and vision insurance • Generous 401(k) match • Reimbursements and discretionary bonuses for eligible employees where required by applicable law • Paid sick leave in accordance with applicable state, federal, and local laws; general policy accrues one hour per 30 hours worked • Goal celebrations and rewards • Company-sponsored virtual events, happy hours, and team-building activities • Birthday treat • Unlimited DTO — we believe in time off! • Virtual yoga, meditation or boot camp classes offered daily