Resource Center Specialist

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🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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State Bar of Arizona

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

🤝 Non-profit

📚 Education

Legal • Non-profit • Education

State Bar of Arizona is a non-profit organization that operates under the supervision of the Arizona Supreme Court, regulating approximately 18,200 active attorneys in the state. Established in 1933, it focuses on serving the public by ensuring equitable access to legal services and the justice system. The Bar provides education and development programs for both legal professionals and the public, offers resources and information for consumers, and manages a lawyer regulation department to resolve issues between clients and attorneys. Governed by a 30-member Board of Governors, the Bar is committed to protecting the public and promoting the legal profession through its various initiatives and services.

📋 Description

• Serve as a primary point of contact and the “face of the Bar” for members, staff, and the public • Respond to high-volume telephone contacts, email, written correspondence, and in-person interactions • Professionally greet visitors and callers • Assist individuals directly or direct them to the appropriate person, division, department, or community resource • Follow Front Desk/Reception security protocols and report security incidents • Provide administrative support, including telephone coverage, mailing projects, filing, and related tasks • Prepare daily conference room schedules and update lobby marquees • Prepare general correspondence, including inmate correspondence • Update HUB/member records and process payments as assigned • Collect and collate metrics to evaluate efforts and measure success against strategic goals • Research and resolve discrepancies and issues in member records • Type, design, and proofread correspondence, memos, charts, tables, and reports • Provide members with status-change information • Assist with member fee statements, payments, billing issues, pro hac vice applications, and letters of good standing • Respond to inquiries regarding members and organizational events • Refer issues to appropriate State Bar departments or programs • Provide callers from the public with referrals to community resources or route calls to Bar personnel • Recognize, document, and alert the supervisor to trends in member calls • Cross-train in other Member Services programs and resources • Work independently and within a team on special, nonrecurring, and ongoing projects • Suggest process improvements • Perform other related duties as assigned

🎯 Requirements

• High School Diploma or General Education Degree (GED) • Minimum two (2) years’ experience in a front desk/reception or administrative position, or two (2) years’ experience in a call center environment, preferably using an Automatic Call Distribution • Bilingual (Spanish) preferred • Customer-service driven • Demonstrated poise, tact, and diplomacy; ability to handle sensitive and confidential situations • Professional and personable demeanor • Ability to read and comprehend instructions, correspondence, and memos • Strong spelling and grammar skills • Attention to detail and well organized • Excellent telephone etiquette and verbal communication • Ability to handle and prioritize multiple, competing tasks and demands and seek supervisory assistance as appropriate • Self-starter able to work independently • Ability to file alphabetically and operate general office equipment such as fax and photocopy machines • Compliance with internal procedures and external regulations • Microsoft Windows environment with Office Suite, including formatting and producing word-processing documents, spreadsheets, presentations, and reports • Ability to use video-conferencing tools as needed • Ability to develop working knowledge of digital databases, digital records management, and related software • Reliable transportation for possible travel within the metropolitan area • Appropriate driver’s license and insurance coverage if using a personal vehicle • Regular attendance required • Overtime may be required • Ability to identify potential issues and correctly categorize inquiries for referral • Ability to meet stated physical demands, including standing, walking, sitting, hand/finger use, reaching, and frequently lifting/moving up to 10 pounds

🏖️ Benefits

• 100% employer paid medical, dental, and vision insurance (employee only) • $900 HSA funding provided by employer for individuals ($2,000 for families) • Generous paid vacation and sick time • 10 paid holidays per year + 2 additional floating holidays • 8 hours of paid volunteer hours per year • Paid parental leave • 401(k) with employer match • Public Service Loan Forgiveness (PSLF) • Quarterly wellness reimbursement for gym membership • A community of friendly and collaborative co-workers