Field Service Manager

🔥 3 minutes ago

🐊 Florida, New Jersey, +4 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $109k - $136k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Azenta Life Sciences

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧬 Biotechnology

🔬 Science

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2022-11

Biotechnology • Science • Healthcare Insurance

Azenta Life Sciences is a company dedicated to accelerating the discovery, development, and delivery of life sciences innovations. By providing unparalleled sample exploration and management solutions, Azenta empowers life sciences companies to bring impactful breakthroughs and therapies to market with greater speed and precision. Their capabilities in genomics, cryogenic storage, automation, and informatics support customers in advancing scientific progress. Azenta values its employees, offering comprehensive benefits and promoting a work-life balance, while fostering a diverse and inclusive workplace. They are committed to supporting scientific advancements that make a difference in the world.

📋 Description

• Manage the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at client sites • Ensure this through adequate reporting management and system maintenance, excellent communication with external customers and internal specialists as well as a keen sense for efficient processes and a fascination for technology • Key ownership and management of customer escalations • Enforce and promote a positive safety culture; Manage and drive safety compliance • Coordinate the planning, development, and implementation of repair, upgrades, and preventive maintenance procedures to maintain system operations • Provides input for team and FSE development plans • Build and maintain regular communication with cross functional teams to ensure customer service effectiveness • Assists in interviewing and hiring new Field Service Technicians and supports onboarding/offboarding process as needed • Maintain industry standard utilization percentage as measured in our existing Service System utilizing Salesforce for scheduling team • Support activities resulting in accurate and effective PM planning - Ensures company policies and procedures are followed by team members • Understand the key financial drivers and subsequent impact on the business • Demonstrates outstanding customer service through maintenance of high quality and integrity in the work environment • Review/Approve the team’s operating expenses and identifies spending trends and methods to optimize the budget/expense

🎯 Requirements

• Experience is Salesforce.com is preferred • Must be proficient with MS office products and possess the ability to learn related sales or service software tool • Previous leadership experience especially within a field service team and/or remote employees • Knowledge of mechanical, electrical, electronic, pneumatic and hydraulic systems • Self-motivated individual that demonstrates a high level of autonomy and ability to resolve complex problems and strong decisioning making skills • Capable of creating an environment of support and accountability • Excellent communicator that works well with others and treats employees fairly with strong customer service orientation • Ability to interact and communicate effectively with technicians, support staff, and valued customers • The ability to work in a fast-paced environment and operate remotely from the main office with limited supervision

🏖️ Benefits

• EOE M/F/Disabled/VET