Customer Success Technical Lead

Job not on LinkedIn

🕒 July 15

🗻 New Hampshire, North Carolina, +1 more states – Remote

🗻 New Hampshire – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote

💵 $75.7k - $156.2k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Baby Explorer

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

👥 B2C

B2C

Baby Explorer is a company name provided in the request but there is no specific information about the company in the supplied text. The provided content is a Cisco support/documentation page unrelated to 'Baby Explorer', and no products, services, or corporate details for Baby Explorer were included. Based solely on the company name (and without additional supporting information), it appears likely to be consumer-facing; further specifics (products, business model, funding, size, etc. ) are unknown from the materials provided.

📋 Description

• Partner directly with customers to understand their goals, priorities, operational challenges, and success metrics • Act as the lead technical advisor for customer success engagements involving HVAC optimization, controls strategies, AI-enabled building performance, and SaaS platforms • Translate customer needs into technical and operational plans that drive measurable outcomes, including energy efficiency, occupant comfort, system performance, and emissions reduction • Guide customers in the effective use of BrainBox AI solutions to maximize value realization and long-term adoption • Apply deep HVAC and controls expertise to identify performance opportunities, diagnose issues, and recommend improvements across building systems • Use knowledge of AI and SaaS applications to support solution configuration, optimization strategies, and customer enablement • Collaborate cross-functionally with sales, product, engineering, implementation, and customer success teams to ensure seamless customer experiences and successful outcomes • Support retention and growth by strengthening customer trust, expanding solution value, and identifying opportunities for recurring and increased revenue • Help customers connect operational improvements with broader business objectives, including sustainability, carbon reduction, and energy management goals • Serve as a technical escalation point and thought partner for complex customer environments and high-value accounts • Capture customer feedback and field insights to help inform product improvements, service strategies, and go-to-market priorities • Communicate technical concepts clearly to both technical and non-technical stakeholders, including building operators, engineers, facilities leaders, and executive sponsors

🎯 Requirements

• Bachelor’s degree in Engineering or a related technical field • 15+ years of experience in HVAC controls, building automation systems, or related building performance technologies • 5+ years of experience applying AI and SaaS solutions to optimize HVAC performance and building operations • Demonstrated experience working directly with customers in technical, consultative, or customer success-oriented roles • Strong expertise in HVAC systems, controls sequences, building automation, and operational optimization • Proven ability to align technical solutions with customer business goals and success outcomes • Strong communication and relationship-building skills with the ability to influence stakeholders across multiple levels of an organization • Ability to analyze complex building performance challenges and develop practical, customer-centered solutions

🏖️ Benefits

• Health insurance • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave • Educational and training opportunities through company programs along with tuition assistance and student debt support • Generous wellness programs that include holistic benefits and incentives