Customer Programs Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Backblaze

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🛍️ eCommerce

🏢 Enterprise

💰 $5M Series A on 2012-07

Cloud Storage • eCommerce • Enterprise

Backblaze is a cloud storage company that provides scalable and secure data backup solutions for both businesses and individuals. Their B2 Cloud Storage service offers S3 compatible object storage, allowing users to easily protect and manage their data with transparent pricing. Backblaze specializes in automatic and unlimited backup services for computer systems, ensuring data protection and recovery options for users, while also supporting integration with applications for enhanced functionality.

📋 Description

• Own the post-sales experience by defining service standards, escalation protocols, and onboarding playbooks • Build the Voice of Customer engine by synthesizing feedback into clear insights for improvements • Create a scalable enablement program that accelerates customer success • Define the end-to-end experience for white-label partners and enterprise accounts • Track program health using indicators to improve operations • Flag feature gaps and service readiness risks, writing playbooks and runbooks for consistency

🎯 Requirements

• 5+ years in Customer Success, Customer Experience, or Program Management — ideally in B2B SaaS or cloud infrastructure • Built something from scratch and can describe what you launched, how you measured it, and what you'd do differently • Comfortable moving between technical and non-technical stakeholders; able to hold a conversation with a solutions engineer and a CMO • Real experience with VOC programs, NPS/CSAT frameworks, or customer feedback systems — able to turn data into actionable decisions • Clear and precise writer: one-pager for the exec team and a detailed process document for the CS team are equally in your wheelhouse • Bias toward action and a low tolerance for documentation that never turns into programs.

🏖️ Benefits

• Healthcare for family, including dental and vision • Competitive compensation and 401K • RSU grants for full-time employees • ESPP program • Flexible vacation policy • Maternity & paternity leave • MacBook Pro to use for work, plus a generous stipend to personalize your workstation • Childcare bonus (human children only) • Fertility treatment and support • Learning & development program • Commuter benefits • Culture that supports a healthy work-life balance