Sage HCM Implementation, Support Manager

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🏄 California, Florida, +3 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $100k - $182.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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📋 Description

• Lead or support Sage HCM implementations for new clients • Conduct client discovery sessions covering HR, payroll, timekeeping, and business requirements • Translate business requirements into Sage HCM configurations • Configure employee structures, organizational hierarchies, policies, workflows, security, timekeeping, and other HCM functionality • Assist with employee data conversion, validation, and migration • Configure and test workflows, approvals, notifications, and business processes • Support integrations with payroll, accounting, benefits, timekeeping, and third-party applications • Follow implementation plans and manage assigned tasks and deliverables • Coordinate user acceptance testing and help resolve issues before go-live • Support go-live activities and transition clients into ongoing support • Provide ongoing functional and technical Sage HCM support • Troubleshoot employee setup, timesheets, workflows, security, reporting, configuration, and system errors • Research issues, identify root causes, and provide clear resolutions • Recommend improvements and best practices for existing Sage HCM environments • Manage support requests and communicate status, next steps, and resolutions • Escalate software defects or complex technical issues when necessary • Maintain documentation of configurations, issues, and resolutions • Train HR administrators, payroll teams, managers, and other users • Develop client-specific procedures, documentation, and training materials • Advise clients on process improvements and Sage HCM best practices • Build long-term client relationships and serve as a trusted Sage HCM resource • Identify opportunities to expand or improve client use of Sage HCM • Network and build relationships internally and with clients • Support team member growth through coaching and mentoring

🎯 Requirements

• 5+ years of experience implementing, configuring, or supporting Sage HCM or comparable HCM/HRIS solutions • Strong understanding of HRIS/HCM processes and employee lifecycle management • Experience gathering client requirements and translating them into system configurations • Experience troubleshooting Sage HCM system and configuration issues • Strong client-facing consulting and communication skills • Ability to manage multiple client projects and support requests simultaneously • Strong analytical and problem-solving skills • Excellent attention to detail and commitment to data accuracy • Ability to independently research and resolve unfamiliar system issues • Comfortable leading client meetings, system demonstrations, and training sessions • Preferred: 3+ years of HCM/HRIS implementation or consulting experience • Preferred: Direct Sage HCM implementation and support experience • Preferred: Experience with time and attendance, timesheets, payroll, benefits, and HR workflows • Preferred: Experience with data conversion and system integrations • Preferred: Experience developing reports and data extracts • Preferred: Knowledge of payroll and accounting processes • Preferred: Experience working for a Sage business partner, HCM consulting firm, or managed services provider • Preferred: Advanced Microsoft Excel skills

🏖️ Benefits

• Flexibility in how and where you get your work done • Upward career trajectory and career development opportunities • Direct on-the-job coaching and mentoring • Firm-wide learning and development programs • Professional development and technical skills growth • Team friendships, social activities, and outings encouraging work-life balance • Compensation and benefits package for eligible employees

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